NANA · 5 hours ago
Base Customer Service Supervisor, Qavvik Air - Kotzebue
Kotzebue, AK
Full-time
Onsite
Senior Level
5+ years expNANA is a company that operates Qavvik Air, and they are seeking a Base Customer Service Supervisor. This role involves overseeing customer service functions, ensuring efficient passenger and cargo handling, and maintaining compliance and communication between various stakeholders.
Mining
Responsibilities
Assist and provide day-to-day assistance to passenger and cargo customers to ensure 100% customer satisfaction
Liaison with Charter Service Coordinators
Act as the face of Qavvik in the assigned base regarding Passenger relations
Coordinate and work with customers to ensure all baggage and cargo is appropriately handled
Ensure lost or damaged baggage claims are handled to a 100% customer satisfaction goal
The primary customer facing boots on the ground for Qavvik Air in terms of Cargo Handling
Weighing Cargo and oversight of baggage/cargo handlers
Facilitate storage of frozen goods, acceptance of cargo deliveries and overall organization of stored cargo
Ensure proper palletizing of loads
Assist the pilots with the appropriate directing of passengers and their safety while boarding the aircraft
Assist in the accurate record keeping of manifest as it relates to passengers on each flight
Assist in preparing any necessary base documentation to ensure compliance with any appropriate regulations as requested by the Operations Department
Assist with communication between internal and external stakeholders, customers, and vendors as assigned
As assigned work with the Charter Services Coordinator and Business Manager to ensure the needs of passengers are met from a routing perspective
Assist in the management of the hangar/passenger area at the assigned location owning the forward-facing image to the end customer
While not directly responsible for operational changes may on occasion suggest changes via the Business Manager to the Operations team for operational changes
Overall responsibility for cleanliness and organization of customer areas of the assigned base
Ensure overall maintenance of the hangar to include plumbing, heating, restrooms, and overall condition of doors, hangar door, snow removal and Qavvik operations vehicle deficiencies to include liaison with maintenance personnel to correct deficiencies
Overall responsibility in base of on ground HAZMAT storage
Will be responsible for overall paperwork completion and compliance of HAZMAT Charters/Cargo originating out of assigned base
Other duties as determined and needed by the company
Qualification
Required
High school diploma or GED is required
Minimum of 5 years of progressively responsible experience in customer service, operations, logistics, or aviation-related environments
At least 2 years of experience in a supervisory, lead, or management role, with demonstrated responsibility for coordinating people, processes, or customer-facing operations
Ability to prioritize tasks and adapt to changing schedules in a fast-paced environment
Excellent organizational and time-management skills
Proficient in Microsoft Office Suite and aviation management software
Strong communication and interpersonal skills
Attention to detail and strong analytical skills
Current driver's license with an acceptable driving record that meets NANA's insurance requirements
Company
NANA
NANA is an Alaska Native corporation whose mission is to improve the quality of life for its more than 14,500 shareholders across the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Barbara Amy
SVP and Chief Financial Officer
David Marquez
Senior VP and COO
Recent News
2025-10-06
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