Kaiser Permanente · 5 months ago
Design & Documentation Consultant III
Downey, CA
Full-time
Onsite
Mid Level
3+ years expKaiser Permanente is a leading healthcare provider, and they are seeking a Design & Documentation Consultant III to enhance their training programs. The role involves understanding learner needs, designing and implementing training programs, and ensuring compliance with accreditation criteria.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team
Conducts auditing and continuous improvement initiatives by: ensuring that training content is accurate, consistent, and delivered within prescribed protocols; implementing training related quality improvement programs; implementing process improvement measures to ensure continued success of training programs; and ensuring training aligns with organizational goals and initiatives and meets accreditation criteria
Ensures training complies with laws, policies, and professional standards by: monitoring directives of government agencies and legislation relevant to training subject matter; reviewing internal policies and best practices relevant to subject matter; and monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, and publications
Documents and informs others about training by: making continuous updates to training policies, procedures, and information in computer systems and hard copies; implementing strategies to track, document, and communicate training updates; presenting updates to senior staff on training updates and training needs; marketing learning programs and responding to inquiries about programs; and making contributions to and helping maintain content repositories
Designs and implements training by: using data, metrics, and reporting to design and implement training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver training programs; identifying and obtaining new or existing instructional resources to achieve desired program outcomes; and coordinating and delivering training and/or train-the-trainer programs to clinical leads and supervisors
Demonstrates an understanding of business needs by: understanding business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in order to understand, determine, and develop performance and learning objectives; and presenting evidence that establishes how and where training has business impact, directly or indirectly
Understands and identifies learner needs by: using existing and some new procedures, research, and data provided to understand learners and their challenges; conducting research and analysis to understand problems in a particular area or roles; conducting and/or developing surveys and focus groups to better understand learner needs; and identifying and validating learner needs to create content that meets those needs
Qualification
Required
Minimum one (1) year of experience in technical writing or content management
Bachelors Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum three (3) years of experience in instructional design, adult education, or a directly related field, OR Minimum six (6) years of experience in instructional design, adult education, or a directly related field
Knowledge, Skills, and Abilities (KSAs): Information Gathering; Written Communication; Content Development; Creativity; Innovative Mindset; Data Entry; Computer Literacy; Curriculum Development; Adult Learning Theory; Change Management; Negotiation; Business Documentation; Operational Excellence; Business Value Communication; Program Development; Experimental Design; Presentation Skills
Preferred
One (1) year of experience in health care environment or similar environment
One (1) year of experience organizing and facilitating large group meetings, classes, or conferences
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
San Bernardino Sun
2026-02-03
2026-02-03
2026-01-24
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