RR Donnelley · 10 hours ago
Solutions Manager
United States
Full-time
Remote
Mid, Senior Level
$98K/yr - $157K/yr
6+ years expRR Donnelley, through Williams Lea, is a global business support services company with over 200 years of experience. They are seeking a Solutions Manager to support key sectors by developing and applying solutions for clients, overseeing implementation, and ensuring quality service delivery.
Marketing & Advertising
Responsibilities
Expert in sector, service, solution to coordinate and translate inputs to outputs like assessment findings, discussion points, or prospective solutions
Establish what quality service delivery looks like for the solution at hand, may include advising standard operating procedures, account planning, metrics and goals to ensure client satisfaction and exceptional employee performance
Oversees training plans, implementation plans, and/or standard operating procedures for accounts in the key sector or service where the solution exists
Coordinates and prepares with the Global Solutions Director and Solutions team during due diligence activities and solutions preparation; especially for more complex deals
Gathers information in the field, conducts due diligence and discovery for the solution as it applies to the sector or service
Identifies opportunities for profit enhancement through process efficiency
Coaches internal operational teams, as appropriate, regarding the evolution of the service solution, value proposition, and delivery requirements
Develops and maintains relationships with internal and external stakeholders involved in key projects
Provides subject matter expertise support to appropriate parties for strategic sales opportunities, business development, RFPs or as otherwise requested
Coordinates the solution development, commercial proposal and related inputs for internal approval and client presentations
Identifies client resources required to successfully deliver the assessment opportunity
Identifies and documents gaps, risks and assumptions for all solutions
Documents decisions and go forward terms for benchmarking, as applicable
Creates and manages a 'knowledge book' detailing new business engagements as it pertains to solution
Actively collaborates with other teams, including IT, to enhance existing platforms, explore new technologies that will enhance our ability grow top line
Encourages innovation, ideas and input regarding service improvements from all employees
Ensures that communication is effective and sharing of knowledge is routine
Challenges the status quo, where appropriate, and seeks innovative service solutions
Regularly report on achievements and issues using the prescribed technology / tools, escalating issues where required
Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment
Ensure solution is positioned to drive continuous improvement for clients
Significant contribution and oversight to due diligence, implementation (people, process, technology) for new business within client account(s)
Adhere to Williams Lea policies in addition to client site policies
Qualification
Required
A Bachelor's degree or equivalent experience is required
Over 6 years' experience and a proven track record of being a recognized leader providing services in areas of legal or banking, projects or industries of similar responsibilities and complexities required
Demonstrated record implementing solutions that provide elevated service or continuous improvement to gain, extend or sustain contract performance
Excellent client service skills with a service-minded approach toward the client
Offers operations experience and perspective for Williams Lea's service offering for lines of service or solutions
Proven experience in the delivery and management of complex or multi-service solutions for clients
Experience working in a strategic context with proven ability to translate due diligence and discovery into solutions delivery
Effectively develops and delivers training plans and Standard Operating Procedures to new and existing teams in order to provide the most innovative and efficient service
Financially and commercially astute; possesses ability to analyze requirements and implement advantageous cost or operational recommendations to internal or external stakeholders
Effectively interacts with and negotiates with internal and external stakeholders
Possesses strong communication skills; able to communicate effectively both in person and in writing, contributing to presentations for internal and external stakeholders at senior levels, training new or existing employees
Effectively navigates sensitive client conversations to encourage consensus on key issues
Able to coordinate teams across a matrix/virtual environment to their optimal levels
Is a problem solver, proposes options to the appropriate parties in order to make effective decisions
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Other voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
H1B Sponsorship
RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (16)
2022 (14)
2021 (6)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
Ink World Magazine
2024-04-25
Labels & Labeling
2024-04-25
financialcontent.com
2023-07-19
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