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Bank of North Dakota · 1 week ago

Student Loan Processing Representative

Bismarck, ND

Full-time

Onsite

Entry Level

$39K/yr - $49K/yr

4+ years exp

Bank of North Dakota (BND) is seeking a Student Loan Processing Representative to support the Bank's mission of promoting agriculture, commerce, and industry across the state. This role involves processing loan updates, ensuring borrower accounts are accurate and compliant, and supporting customer service by handling calls.

BankingFinanceFinancial Services

Responsibilities

Process loan updates and account changes requested by the Student Loans team, Collections, and customers

Process forbearance requests and ACH enrollments, verifying eligibility and accuracy before applying updates to borrower accounts

Complete monthly reviews comparing loan data to Department of Defense records and make adjustments as needed

Review ACH reports to identify discrepancies, update payment or banking information, and initiate the print process for loan servicing documents

Perform in-office duties during assigned rotations

Support Customer Service by handling calls

Qualification

Customer service experienceAttention to detailCommunication skillsProblem analysisTeamwork mentalityHigh school diplomaAdaptability

Required

High school diploma or GED

Four years of related customer service experience supporting a variety of products or services

Analyzing information to identify solutions

Addressing customer concerns

Strong written and verbal communication skills

Preferred

College or vocational education in accounting, business administration, banking, economics, or finance may be substituted for the four-year work experience requirement on a year-for-year basis

Benefits

Fully paid family health insurance

Generous paid leave

Flexible work-life balance options

Retirement plans

An infant-at-work program

Tuition reimbursement

Company

Bank of North Dakota

Bank of North Dakota provides financial services, banking solutions, personal and commercial loans.

Founded in 1919

Bismarck, Missouri, USA

51-200 employees

https://bnd.nd.gov/

Funding

Current Stage

Growth Stage

Leadership Team

Craig Hanson

SVP Chief Lending Officer

Kirby Evanger, CPA

SVP Chief Credit Officer

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Company data provided by crunchbase