Sonic Automotive · 21 hours ago
Service Advisor - Momentum BMW/MINI
Houston, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expMomentum BMW, part of the Sonic Automotive family, is the #1 volume BMW dealer in Houston, known for delivering a luxury experience. The Service Advisor will ensure outstanding customer service and smooth operation of the service department while acting as the liaison between customers and technicians.
AutomotiveCustomer ServiceRetail
Responsibilities
Greet customers in a professional and hospitality-driven manner, ensuring a luxury brand experience
Listen to customer concerns and accurately document vehicle issues
Provide clear, consultative explanations of recommended services and repairs
Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer
Communicate estimated costs, obtain approvals, and proactively offer services or upgrades
Schedule appointments strategically to optimize shop productivity and technician efficiency
Coordinate with technicians to ensure timely completion of repairs and effective workload distribution
Keep customers informed throughout the service process with updates and realistic repair timelines
Create and maintain detailed service records to support warranty claims and future business
Prepare and explain invoices to customers, including breakdowns of services performed and upsells
Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals
Follow up with customers post-service to ensure satisfaction and encourage return visits
Resolve customer issues promptly and professionally to protect CSI and service retention
Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations
Qualification
Required
2+ years of luxury or high-line automotive Service Advisor experience
Strong communication and customer service skills
Knowledge of automotive systems and basic technical understanding
Ability to multitask and thrive in a fast-paced environment
Excellent organizational and time-management skills
Familiarity with service department operations and procedures
Valid driver's license and a clean driving record
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
Preferred
Prior experience with high-line brands (ie. Porsche, BMW, Audi, Jaguar, Land Rover, etc.)
Benefits
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
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