Fordham University · 12 hours ago
Application Analyst
New York, NY
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
4+ years expFordham University, founded in 1841, is the Jesuit University of New York, committed to providing exceptional education. The Application Analyst will ensure the seamless operation and integration of various systems and technologies, resolve complex issues, and advise on business requirements and process designs.
Higher Education
Responsibilities
Resolves complex issues requiring detailed systems and application knowledge that have been escalated from the service desk following SLA guidelines
Advises team activity in identifying business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures, service levels, and restoration objectives in the event of a loss of service
Supports the integration of layered products, including but not limited to Databases, Web Services, Applications Services, and Data Transformation tools
Assures adherence to proper processes and procedures as defined in the latest documentation pertaining to infrastructure, design, configuration, process, and procedures
Incorporates best practices into all recommendations for pre-deployment, implementation, and day forward processes
Serves as a consultant to management and business groups to assess needs, develop, and implement solutions
Challenges and enhances analytical approaches or tools
Applies fact-based analysis to achieve business strategy
Reviews and validates analysis, and develops recommendations for functional areas or projects
Facilitates constructive communication across the team
Communicates engagement status, progress, and impact to management
Assesses the implications of changes in scope
Identifies changes in the scope of work and communicates appropriately
Reviews deliverables to ensure that they meet expectations and are consistent with IT standards
Manages day to day relationships with vendors and consultants
Provides recommendations to clients and staff on technical designs and analyses
Qualification
Required
Bachelor's degree and a minimum of 4 years of experience in application engineering or an equivalent combination of education and experience
Experience with collaboration technologies and cloud services, including Microsoft O365, Azure AD, ServiceNow, Google Workspaces, and Proofpoint
Experience in integrating layered products, such as databases, web services, application services, and data transformation tools
Demonstrated ability to resolve complex technical issues escalated from the service desk, adhering to Service Level Agreement (SLA) guidelines
Skilled in documenting and ensuring adherence to processes and procedures related to infrastructure design and configuration
Effective communication and collaboration skills, with the ability to operate in an advisory role and engage with team members and stakeholders
Proficiency in scripting or programming languages (e.g., PowerShell, Python, Bash) for system automation, configuration management, and task execution
Proven expertise in systems analysis, including advising on business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures
Competency in one or more of the following areas of focus: System Engineer for Microsoft Windows or Linux systems, supports collaboration technologies, e.g., O365, email, OneDrive, Teams, SharePoint, supports Azure AD, Zoom, Email security, e.g., Proofpoint, etc
Preferred
Demonstrated understanding of the technical, business, and cultural environment of higher education
Familiarity with teaching environment, curriculum development, and processes
Strong skills in the following ITIL practices: change management, incident management, problem management, and service management
Benefits
Medical, dental, and vision insurance
Flexible spending accounts
Retirement plans
Life insurance
Short and long-term disability
Employee assistance program ( EAP )
Tuition remission
Generous time off
Company
Fordham University
Founded in 1841, Fordham is the Jesuit University of New York, offering exceptional education.
1001-5000 employees
H1B Sponsorship
Fordham University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (17)
2023 (30)
2022 (22)
2021 (14)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
George Demacopoulos
Director and Co-Founder, Orthodox Christian Studies Center
Usha Sankar
Co-Founder Project FRESH Air at Fordham University
Recent News
GlobeNewswire News Room
2023-10-19
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