Triumph HR · 8 hours ago
Flex Customer Service Representative
Walpole, MA
Full-time
Onsite
Entry Level
$24.55/hr - $29.65/hr
1+ years expWalpole Co-operative Bank is a local, independent bank with a century of history serving the Walpole community. They are seeking a Flex Customer Service Representative to assist with transactions, account management, and customer inquiries, ensuring a positive experience for all customers.
Human Resources
Responsibilities
Greeting customers and completing transactions such as deposits, withdrawals, payments, check cashing, and more
Opening and maintaining customer accounts, including account documentation and disclosures
Assisting with account needs such as debit card orders, wire transfers, matured CDs or IRAs, and general account inquiries
Responding to phone and in-person inquiries with professionalism and care
Supporting operational tasks like balancing your cash drawer, ATM/recycler maintenance, night drop processing, and safe deposit access
Researching and resolving customer issues promptly and effectively
Approving transactions for Tellers within set limits
Upholding all Bank policies, procedures, and compliance standards—including Bank Secrecy Act and security requirements
Collaborating with branch team members to ensure smooth daily operations and a positive customer experience
Qualification
Required
A high school diploma or equivalent
Excellent communication skills and a strong customer-first mindset
Ability to manage multiple responsibilities while staying organized and accurate
Attention to detail and strong problem-solving skills
Professional and collaborative approach to working with customers and teammates
Proficiency with Microsoft Office and the ability to learn banking systems and technologies
Commitment to following policies and maintaining confidentiality
Willingness to work Saturdays as part of your regular schedule
Interest in representing the Bank positively within the community
Preferred
1+ year of banking experience preferred
Benefits
80% employer-paid health, dental, and vision insurance - plus access to FSA and HRA programs to help cover your out-of-pocket costs
To help with healthcare costs, the Bank contributes the first 50% of your annual deductible on the medical plan
Exceptional retirement benefits - for every $1 you contribute to your 401(k), the Bank contributes $2 (up to plan limits) •plus• we offer a fully paid pension plan
Generous paid time off
Up to $7,000 annually in tuition reimbursement to support your career goals
100% paid life insurance and more
Company
Triumph HR
At Triumph HR, we empower small to mid-sized businesses with tailored HR solutions designed to drive business growth and employee engagement.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase