Accenture · 4 hours ago
Trust & Safety New Associate Bilingual: English/Hindi
Austin, TX
Full-time
Onsite
Entry Level
$25.70/hr - $25.70/hr
1+ years expAccenture is a trusted partner to leading platform companies, focusing on keeping the internet safe through their Trust and Safety offering. The role involves content moderation, where you will analyze and review user-generated content to ensure compliance with client guidelines.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Qualification
Required
Minimum 1 year of customer service experience
Bilingual in Hindi
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and English skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Preferred
Experience in content moderation
Benefits
Medical
Dental
Vision
Long-term disability coverage
A 401(k) plan
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
Aditya Tandon
Intelligent Automation Canada Lead
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