Almac Group · 1 day ago
CE Support Technician 2 PA
Souderton, PA
Full-time
Onsite
Mid Level
$26/hr - $30/hr
3+ years expAlmac Group is currently seeking a Support Technician for their Souderton, PA location. The Support Technician will ensure proper computer operation for end users and serve as a point of contact for incident resolution through triage and escalation, requiring technical troubleshooting abilities and excellent customer service skills.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Manage incoming assigned/escalated requests from end users via telephone, e-mail, Service Desk tools and from colleagues in a courteous manner. Prioritize and schedule Service Desk tickets and escalate appropriately to SMEs (Subject Matter Experts). Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful troubleshooting actions taken through to final resolution. Identify and learn appropriate software and hardware used and supported by the organization
Perform remote/hands on fixes at the desktop level, including installing and upgrading software and configuring systems and applications. Install software – in-house developed and off the shelf
Apply diagnostic utilities to Knowledge Bases, and frequently asked questions resources on the Internet and experience to aid in problem resolution. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to requests. Develop help sheets and frequently asked questions lists for end users, and training documentation for use within the team. Perform preventative maintenance all Almac IS Hardware
Be a positive role model for all members of the IS department. Take responsibility for the successful close out and resolution of all tasks undertaken. Positively support and be an advocate for all procedures used by the Almac IS department ensuring that any procedures which require improvement are flagged to IS management with the issues and proposed improvements documented. Take responsibility for the successful close out and resolution of all tasks undertaken. Displays the drive and commitment to make a positive difference to the operational success of the Almac IS department. Co-ordinate and assist with 3rd party vendors to facilitate solutions
Perform preventative maintenance all Almac IS Hardware. Perform post-resolution follow-ups to requests. Provide technical expertise in the Problem Management process to drive continuous improvement and suggest resolution to ensure issues are resolved at source. Collaborate with other teams, in relation to the delivery of specific projects/deliverables and provide on-call support on a rotational basis
Qualification
Required
HS Diploma
3 years of experience in the use of Active Directory and Windows Operating Systems
3 years of experience in providing Desktop Support
Demonstrates required job knowledge and understanding to successfully and competently fulfill or exceed the requirements of their post
Follows correct procedures and guidelines (SOPs)
Proactively demonstrates a desire to enhance and develop their job knowledge
Preferred
3 years of previous hands-on Service Desk experience, that includes active, in-person and practical participation in Service Desk tasks and functions
Benefits
Medical, Vision & Dental benefits from the 1st of the month following start date
20 days PTO per year, accrued monthly following start date
12 holidays per year
Company paid Long and Short-term disability along with Life Insurance
401k company contribution
Professional development programs/ continuous learning opportunities
Company
Almac Group
Almac Group is a contract development and manufacturing firm offering integrated services to pharmaceutical and biotech companies globally.
5001-10000 employees
H1B Sponsorship
Almac Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Bill & Melinda Gates Foundation
2019-12-04Grant· $1M
Leadership Team
Alan Armstrong
Chairman and CEO
Gerald Donnelly
Analyst
Recent News
2025-10-20
MarketsandMarkets Research Pvt. Ltd.
2025-08-15
Company data provided by crunchbase