Taco, Inc. · 5 hours ago
Technical Services Representative I
Cranston, Rhode Island, United States
Full-time
Hybrid
Entry Level
2+ years expTaco Inc. is a family-owned and operated company committed to providing employees with the necessary tools for a productive life. The Technical Services Representative I supports the Technical Services team by addressing technical questions about residential and commercial products for a variety of customers, maintaining positive customer relations and contributing to continuous improvement initiatives.
Consumer ElectronicsElectronicsHardwareManufacturing
Responsibilities
Answers customer technical questions received through phone calls, email requests and customer response system (CRS) tickets from the company website
Addresses residential and routine commercial product-specific questions for end users, vendors, sales reps, employees, contractors, general public, etc
Participates or assists with troubleshooting for residential products and routine troubleshooting for commercial products as needed
Utilizes internal resources including but not limited to Taco part numbers, Bill of Materials (BOMs), and engineered drawings to aid customers with technical issues. Receives assistance and guidance from Specialists regarding escalated or more complex questions
Thoroughly documents customer interaction data in Customer Relationship Management (CRM) database
Assists in generating trend reports on data from CRM database
Provides customer feedback and trends to team members and Technical Services management in order to contribute to continuous improvement initiatives
Maintains understanding of Taco’s residential products and works on developing an understanding of Taco’s commercial product base
Observes team members as they participate in engineering lab testing
May participate in field site visits to gain deeper understanding of residential products, field returns, and general field tech support
Learns how to navigate internal resources for residential and routine commercial product questions with assistance from team members
Follows safety protocols at all times at company locations and on field site visits, including wearing the appropriate PPE and performing observation and/or services under guidance of licensed and/or certified professionals
Observes and may participate in the installation and/or tracking of Alpha and Beta products for field testing as needed
Performs other related duties as required or directed
Qualification
Required
High School Diploma or equivalent
2+ years of experience in general mechanical, HVAC, electrical, plumbing or related fields
Knowledge of Microsoft Office tools (Outlook, Excel, Word)
Excellent skills in customer service
Good verbal and written communication skills
Strong organizational skills
Ability to professionally manage difficult customer interactions
Ability to provide exceptional customer care
Ability to multi-task while communicating with a customer
Travel: approximately 5% of time to active construction sites and Taco customers
Preferred
Associate degree in Mechanical or Electrical Engineering or related field
Working knowledge of the application and troubleshooting of residential HVAC/hydronic products
Familiarity with wireless connectivity and other advancements that can impact HVAC/hydronic application systems
Benefits
Provides competitive salaries and benefits
Offers tuition reimbursement, career development, and on-site training programs in our learning center
Believes in sharing profits with its employees
Is mindful about family, health and well-being
Fosters conditions that allow people and communities to reach their full potential
Embraces and celebrates diversity
Company
Taco, Inc.
Founded in 1920, Taco is a global leader in hydronic and water-driven solutions, specializing in providing innovative, sustainable, and high-performance products for the HVAC, plumbing, and industrial sectors.
501-1000 employees
H1B Sponsorship
Taco, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Cheryl Merchant
Chief Executive Officer
Ken Dumas
Chief Financial Officer
Recent News
Google Patent
2025-05-06
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase