SolarWinds · 7 hours ago
Customer Renewals Sales Specialist
United States
Full-time
Remote
Mid LevelSolarWinds is a people-first company focused on enriching the lives of its employees and customers. They are seeking a strategic and customer-focused Expansion and Renewals Sales Specialist to manage subscription conversions and renewals, while building relationships and identifying growth opportunities for customers.
Cloud ManagementDevOpsInformation TechnologyIT InfrastructureManagement Information Systems
Responsibilities
Own and manage the end-to-end renewal process, ensuring timely and successful contract extensions
Identify and drive subscription conversion opportunities, particularly around SolarWinds Observability offerings (SWO-Self Hosted, SWO-NICO, Flex SKU, etc.)
Use a consultative sales approach to understand customer needs, communicate value propositions, and recommend tailored solutions
Generate and follow up on renewal and custom quotes, negotiate pricing, and close deals prior to expiration
Partner with Sales Engineers to deliver compelling product demos that address both technical and business needs
Identify and pursue opportunities across renewals, upsells, new business, and channel partnerships within your assigned market
Maintain accurate pipeline and customer activity data in Salesforce
Serve as a liaison with cross-functional teams to share customer feedback and improve the overall experience
Consistently meet or exceed monthly and quarterly sales targets
Manage a high volume of subscription renewals through calls and emails
Build strong relationships with customers by understanding their needs and addressing any concerns impacting renewal decisions
Present and explain renewal quotes, including creating customized pricing proposals when needed
Communicate the value of our products and suggest appropriate growth solutions
Track and manage your renewal pipeline, ensuring opportunities are followed up and closed before expiration
Share insights and feedback from customers with internal teams to help improve products and customer experience
Collaborate closely with Sales, Customer Success, and Support to ensure a smooth renewal process
Meet or exceed individual monthly and quarterly renewal targets
Qualification
Required
Proven passion for sales and customer success
Strong communication skills—both written and verbal
Excellent problem-solving and negotiation abilities
Ability to manage multiple priorities and maintain attention to detail
Experience with CRM tools- Salesforce, Outreach, NetSuite, etc
Previous experience in subscription sales, renewals, or customer success
Comfortable working in a consultative, customer-centric sales environment
Company
SolarWinds
SolarWinds provides information technology and management software that manages IT infrastructures.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$532.5MKey Investors
CPP Investments
2025-02-07Acquired
2021-02-16Post Ipo Equity
2020-12-07Post Ipo Secondary· $315M
Leadership Team
Sudhakar Ramakrishna
President, CEO, and Board Director
Tim Brown
VP Security and CISO
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase