GLG · 4 hours ago
Manager, Service - Public Markets
New York
Full-time
Onsite
Mid, Senior Level
$85K/yr - $105K/yr
5+ years expGerson Lehrman Group (GLG) is a leading insight network connecting clients with experts across various fields. The Manager, Service role is a key leadership position in the Public Markets segment, focusing on client service excellence, team management, and business performance improvement initiatives.
Information ServicesProfessional ServicesTraining
Responsibilities
Managing a high-performing client servicing team
Manage and lead a team of Associates – often spread across offices and time zones – to uphold quality of service expectations and meet or exceed commercial goals
Serve as hands-on support to VP to manage the team’s opportunities (i.e., scoping, staffing, resourcing, and problem solving), and optimize service and delegation (i.e., air traffic control across team’s projects to ensure on track to meet the client’s needs and expectations)
Develop Associates’ capabilities and skills through new hire onboarding, continued coaching, feedback requests, and 1:1 performance management
Track and coach to KPIs for individual Associate and team performance
Reinforce compliance and service standards and manage to ensure they are met
Build strong relationships with global colleagues to actively drive stronger client outcomes
Develop high potential Associates into our next generation of Managers
Managing your book of business and tracking the client experience
Implement account strategy, manage account revenue, and track the overall health of your account(s)
Maintain and grow key client relationships within specific offices and teams
Demonstrate detailed understanding of user base, owning users directly and assigning users to Associates for outreach as appropriate
Collaborate with VP on account renewals, new user onboarding, user activation, user retention, and client engagement efforts
Oversee the client project lifecycle by ensuring the delivery of successful client outcomes, identifying opportunities to cross-sell BTC projects, assessing the quality of client experience, and acting on feedback
Qualification
Required
5+ years of client service or consulting experience with 1-2 years of direct management experience
Experience fostering strong client relationships and winning back users/teams
Exhibited leadership skills by taking an active role in people development through mentorship, delegation, and/or teamwork
Demonstrated outstanding communication skills and the ability to build strong client/user relationships
Results-oriented focus and track record of business growth/turnaround
Excelled in a data-driven, entrepreneurial, and challenging environment
Proven ability to manage and motivate teammates of client service professionals
Thrive when working in a fast-paced, client service environment
Passion for problem-solving around unique challenges and delivering exceptional results
Desire to engage with, model, and drive commercial success through building trusted client relationships
Benefits
Comprehensive medical, dental and vision coverage effective on your first day of employment
Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
Tuition reimbursement program for eligible courses including language skills courses
Paid parental leave, adoption and surrogacy reimbursement
Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
Other work perks and benefits available based on final job location
Company
GLG
The world's insight network.
1001-5000 employees
H1B Sponsorship
GLG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$212MKey Investors
SFW Capital Partners
2015-12-21Private Equity· $212M
2006-03-01Seed
Leadership Team
Mark Gerson
Co-Founder
J
John Goldsmith
Director
Recent News
2025-10-02
2025-09-17
Company data provided by crunchbase