Big Brothers Big Sisters of Greater Los Angeles · 3 weeks ago
Manager of Community Based Mentoring Program
Los Angeles, CA
Full-time
Hybrid
Mid, Senior Level
$62K/yr - $70K/yr
3+ years expBig Brothers Big Sisters of Greater Los Angeles is seeking a Manager of Community-Based Mentoring Program to provide leadership and management for the Community-Based Match Support Team and Enrollment & Matching Team. The role focuses on enhancing the quality of case management services for children, youth, families, and mentors while ensuring program goals are met and staff are developed.
CommunitiesEducation
Responsibilities
Provide guidance and support for the EMS Team Supervisor responsible for intake, and enrollment and matching of new participants within our Community Based Mentoring Program
Ensure training, orientation and safety training is provided to volunteer mentors, children, youth and families
Develop culture, processes, training and best practices to ensure a depth of relationship between staff and all volunteer participants (volunteer mentors, children, youth and families)
Demonstrate ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage and crisis intervention to ensure that potential problems and barriers are identified and addressed as early as possible
Demonstrate that documentation of the EMS team & MSS team such as interviews, communication or interventions completed are detailed, thorough, and written with excellence into the BBBSA national database or other relevant systems
Audit department's compliance to national standards and metrics
Demonstrate high-level proficiency in applying child safety and risk management knowledge in working with children and families exposed to trauma and socio-emotional development issues related to living in poverty and any other adverse experiences
Monitor and manage key metrics pertaining to the performance of the department (e.g., geographic demands, cycle time, productivity, and quality)
Create and review audit processes and procedures to streamline activities to enhance program quality, turnaround time, productivity and training
Conduct exit interview with all parties at match closure. Assess reasons for match closure and re-match potential
Share with Development and/or Marketing staff any potential partnership relationships as discovered through mentors' and parents' employers and affiliations
Collaborate with other program staff to ensure smooth transition among functions
Provide leadership and strategic collaboration on outreach and recruitment activities and events, partnering with the Senior Manager to expand community presence, enhance recruitment outcomes, and align efforts with organizational goals
Actively participate in match activities/events and general agency events
Ensuring proper management & training so program deliverables are met effectively and efficiently
Assess the CBEMT's & CBMST's workflow and caseload to streamline work processes and increase work productivity and quality. Provide individual supervision for team members on a consistent basis
Provide coaching and training to ensure that that the CBEMT & CBMST demonstrate the ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage and crisis intervention to ensure that potential problems and barriers are identified and addressed as early as possible
Manage and continuously train the team so that they know to assess individual needs for each mentee, mentor and family, to assure a positive youth development experience for the child and successful and satisfying experience for the volunteer
Oversee and improve strategic interventions to identify and strengthen match relationships that require crisis intervention as well as challenging areas of the program
Support Match Introduction coordinated system for new matches in collaboration with the Enrollment and Matching team
Oversee the completion of the SOR (Strength of Relationship) and YOS (Youth Outcome Survey) surveys to assess match impact on youth development, in addition to monitoring YODP (Youth Outcome Development Plan) goals and facilitating creation of new goals when needed
Analyze program data to determine priority and effectiveness of practices within roles of the Community Based Team. Assess areas in need and strategize for efficiencies and constant growth
Manage system ensuring performance measures and metrics, match length and mentor, mentee and family satisfaction are met
Ensure that PTO, expense reimbursements, timesheets and mileage are completed in a timely manner
Provide on-going feedback and conduct Probationary, Mid-Year and Annual Performance Reviews of CBMS
Participate in regularly scheduled meetings with Director of Programs, program managers, and all staff
Consistently demonstrate the ability to be a leader, flexible, positive, a team player, and be responsive to feedback
In collaboration with Sr. Program Director, assist team in the assessment of the psychosocial needs of mentees, families and mentors, and provide ongoing crisis intervention; facilitate case conferences, staff meetings, and trainings as directed
In collaboration with the Sr. Director of Programs, enhance impact driven data tracking and evaluation. This includes tools needed to measure outcomes (monthly reports, data tracking, surveys etc
In collaboration with Program Director and other team members, assist team in the development and facilitation of professional development trainings for staff and topic specific training for mentors, mentees and families
Assist Program Director in the development of program educational material and training manuals as appropriate to the training program
Apply the BBBSA Quality Assurance process to appropriate percentage of matches per month
Identify and work with leadership team to coordinate professional development
Ensure that "Orientation Training" for new CBMST and CBEMT members with supervisors is well planned and executed
Qualification
Required
Bachelor's Degree required
Minimum of three - five years supervisory experience in social services settings required
Possess working knowledge of local children's social support services and national/local reporting protocol or child abuse/child safety issues
Must be able to develop/maintain effective partnerships/relationships with community constituents, corporate executives, non-profit groups, private individuals, and BBBSLA employees
Strong project management skills including planning, executing, and successfully completing projects within allotted timeline and budget
Strategic Planning
Program Implementation
Clinical assessment and case management experience
Analysis & Decision Making
Planning and Organizing
Team Management/ Customer Service/ Action Oriented/ Excellent communication
Research, presentation and computer literacy skills
Possess assessment and relationship development experience with children and adults
Ability to coordinate a high level of activity
A sense of humor and the ability to bring levity and warmth to a fast-paced environment
Customer/Client Focus: Demonstrates a strong commitment to meeting the expectations and requirements of schools, mentees, staff, volunteers, children, parents, and agency corporate and community partners
Listening: Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs
Interpersonal Savvy: Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships
Approachability: Is approachable and easy to talk to, making extra efforts to put others at ease
Priority Setting: Efficiently manages time and resources, focusing on what is most important
Commitment to Task: Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments
Results/Outcome Oriented: Is driven by achieving results and can be relied upon to meet and exceed goals successfully
Organizing: Effectively marshals resources to accomplish goals, orchestrating multiple activities simultaneously
Commitment to JEDI (Justice, Equity, Diversity, Inclusion): Deeply committed to fostering a safe, equitable, and inclusive environment where diversity is celebrated, and justice is ensured for all
Preferred
Master's Degree preferred. (MSW, MFT, or social service field)
Company
Big Brothers Big Sisters of Greater Los Angeles
SERVING MORE CHILDREN, CHANGING MORE LIVES Since 1955, Big Brothers Big Sisters of Greater Los Angeles has been a leader in providing children facing adversity with strong and enduring, professionally supported, one-to-one mentoring relationships with carefully screened adult volunteer mentors that impact their lives for the better.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Hollywood Foreign Press Association
2022-07-26Grant
Leadership Team
Lauren Plichta
President & Chief Executive Officer
Gregory Burton
Chief Operating Officer
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