The Johns Hopkins University · 1 month ago
Assistant Director, Financial Services (Center for Talented Youth)
Baltimore, MD
Full-time
Hybrid
Lead/Staff, Director/Executive
$86K/yr - $150K/yr
5+ years expThe Johns Hopkins University is dedicated to advancing gifted education through research and innovative programs. They are seeking an Assistant Director of Financial Services to provide leadership for financial aid and student account functions, ensuring compliance and enhancing operational effectiveness.
EducationHigher EducationInformation Technology
Responsibilities
Supervise, train, and evaluate the Financial Services Specialist team, ensuring alignment of priorities and accountability for results
Establish team goals, assign work, and monitor progress toward performance benchmarks and service-level agreements
Coach staff to develop cross-functional expertise in both financial aid and student accounts management
Foster a collaborative, customer-focused culture grounded in continuous learning and operational excellence
Develop and maintain staffing plans and professional development pathways
Oversee the full lifecycle of financial aid processing, including application review, eligibility determination, award distribution, and reconciliation
Maintain compliance with institutional policies, FERPA, and relevant federal regulations
Analyze financial aid trends and budget allocations; prepare forecasts and reports for leadership
Serve as the primary contact for escalated financial aid inquiries, appeals, or exceptions
Partner with university offices to ensure accurate fund disbursement and reporting
Oversee student billing, payments, refunds, tuition remission, and third-party billing activities
Approve complex account adjustments and ensure timely, accurate posting in Modern Campus and SAP
Supervise reconciliation of account activity and collaborate with Central Finance on cash management and aging reports
Monitor delinquent accounts, coordinate collection procedures, and recommend policy updates to improve receivable management
Ensure student financial records are maintained with accuracy and confidentiality
Lead initiatives to document, analyze, and optimize financial services workflows for efficiency and accuracy
Identify upstream and downstream impacts of proposed system or policy changes; recommend creative, data-driven solutions
Collaborate with IT, Finance, and Enrollment teams to enhance data integration and automate processes across SAP and Modern Campus
Maintain and refine standard operating procedures, internal controls, and audit documentation
Prepare reports, data analyses, and findings for audits, leadership presentations, and strategic planning
Qualification
Required
Bachelor's degree in accounting, finance, business administration, or a related field
Five years of progressively responsible experience in accounting, student financial services, or financial aid administration
Prior experience in supervising or leading a team
Commitment to providing equitable, student-centered financial support
Proven ability to manage competing priorities in a fast-paced, high-volume environment
Excellent written, verbal, and interpersonal communication skills
Advanced proficiency in Microsoft Excel (pivot tables, logic formulas, data modeling)
Ability to translate business challenges into process and system solutions
Strong analytical, critical thinking, and problem-solving abilities
Preferred
Experience in higher education financial aid or student accounts operations
Working knowledge of Johns Hopkins University systems such as SAP, Modern Campus, or comparable financial and student information systems
Demonstrated ability to interpret and apply financial policies, aid regulations, and institutional compliance standards
Company
The Johns Hopkins University
Johns Hopkins University is a research university that enrolls full and part-time students throughout nine academic divisions.
10001+ employees
H1B Sponsorship
The Johns Hopkins University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (495)
2024 (428)
2023 (348)
2022 (354)
2021 (246)
2020 (210)
Funding
Current Stage
Late StageTotal Funding
$207.96MKey Investors
National Highway Traffic Safety AdministrationFoundation for Opioid Response EffortsAdvanced Research Projects Agency for Health
2025-05-07Grant
2025-03-27Grant· $0.56M
2024-08-15Grant· $20.9M
Leadership Team
Beth Blauer
Vice President Public Impact Initiatives
Alexander Baras
Associate Professor of Pathology, Urology, and Oncology at Johns Hopkins
Recent News
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