Rippling · 4 hours ago
Customer Support Specialist, Spend
WY
Full-time
Hybrid
Entry, Mid Level
$22.19/hr - $23.49/hr
1+ years expRippling is a company that provides an integrated platform for HR, IT, and Finance. The Customer Support Specialist role focuses on assisting customers with the Spend Management Platform, offering support for workflows related to expenses, reimbursements, and vendor payments while ensuring high-quality customer service.
EmploymentHuman Resources
Responsibilities
Become a product expert on Rippling’s Spend Management and Finance modules. Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
Support customers with spend workflows including expense submissions, reimbursements, vendor payments, and invoice management
Troubleshoot integration and data-sync issues with QuickBooks Online, NetSuite, and Xero
Identify and escalate bugs or edge cases to Product and Engineering, providing detailed context for improvement
Partner cross-functionally with Finance Ops, Payments, and Accounting teams to streamline issue resolution
Consistently deliver high-quality, empathetic support experiences and contribute to customer satisfaction metrics
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
Qualification
Required
Bachelor's degree
1-4 years of customer support experience in expense and spend management domain
Hands-on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur and Expense management softwares
Understanding of US banking processes, credit card systems, and expense management workflows
Prior experience supporting finance, accounting, or expense management software
Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
Time management skills and ability to prioritize
Excellent communication skills, both written and verbal (in English)
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2026-01-24
initialized.com
2026-01-21
Company data provided by crunchbase