JCPenney · 2 weeks ago
Fine Jewelry Merchandise Supervisor - Southridge Shpg Cntr
Greendale, WI
Full-time
Onsite
Entry, Mid Level
$19/hr - $23.75/hr
2+ years expJCPenney is the shopping destination for diverse, working American families. The Fine Jewelry Supervisor is responsible for supervising a team of Fine Jewelry associates to deliver exceptional customer service and drive sales, while also focusing on team development and performance standards.
E-CommerceFashionRetail
Responsibilities
Customer Service- Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Drive planning and execution of events and credit card acquisition
Sales- You are constantly challenging yourself and the team to drive profitable sales growth through supervising and engaging with the associates. Coaches and develops team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales
Merchandise Flow & Placement- You will be well prepared to provide direction and support to your team to ensure that merchandise flows to the floor efficiently. You and your team and constantly working to maintain stock levels and presentation standards to the customer
Team Development - Partners with store management team to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store
Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance
Qualification
Required
Minimum of 2 years retail experience
Bachelor's degree or equivalent work experience
Models and holds team accountable for outstanding customer service
Actively listens to customer issues to resolve problems
Maximizes sales and service by ensuring staff is scheduled appropriately
Drive planning and execution of events and credit card acquisition
Constantly challenging yourself and the team to drive profitable sales growth
Coaches and develops team by modeling JCPenney's company values
Provides direction and support to your team to ensure that merchandise flows to the floor efficiently
Maintains stock levels and presentation standards to the customer
Partners with store management team to source and hire store talent for hourly positions
Plays an active role in the training and development of associates
Addresses performance issues and partners with the General Manager on succession planning for the store
Consistently meets established performance standards including shrink and safety initiatives
Drives Performance - Solve problems and make smart decisions that drive sales, profit, or customer service
Builds Relationships - Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively
Intensity - Proactively find ways to improve the customer experience
Shows Courage - A confident leader; willing to take on challenging assignments
Benefits
Medical/dental/vision
Term life insurance
Paid vacation/holidays
401(k) with Company match
Associate discount on JCPenney merchandise
Eight paid holidays during the calendar year
Additional compensation for working on designated holidays
Company
JCPenney
JCPenney is a chain of American mid-range department stores.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
Wells Fargo
2025-01-08Acquired
2020-12-08Post Ipo Debt· $1.5B
2020-05-26IPO
Leadership Team
Keith Melker
Chief Financial Officer
M
Marie Lacertosa
SVP, Supply Chain
Recent News
Global Cosmetics News
2026-01-20
Home Textiles Today
2026-01-17
Business Wire
2026-01-16
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