Sonic Automotive · 15 hours ago
Parts Counterperson - BMW Mini of Monrovia
Monrovia, CA, US
Full-time
Onsite
Entry Level
$15.50/hr - $17/hr
1+ years expSonic Automotive is a family of dealerships focused on providing opportunities and support for professional growth. The Parts Counterperson sells parts to customers, assists with orders, and ensures customer satisfaction by providing excellent service both in person and over the phone.
AutomotiveCustomer ServiceRetail
No H1B
Responsibilities
Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer
Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders
Set up orders for daily shipment, delivery, or pick up
Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone
Assist service technicians in selecting parts needed for repairs in process
Open a repair order envelope for all new repair orders
Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs
Notify the Shop Foreman and the customer that ordered parts have been received
Answer parts phones when front counter is overloaded
Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition
File the requisition copy in the repair order envelope
Be friendly, professional and efficient when working with all customers, both on the phone and in person
Provide the same high level of service to the other dealership departments as is given to other customers
Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager
Ensure that all charge back sales are signed by the customers
When making tax exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained
Present the customer with the white copy of the invoice after removing the “tear strip.” When doing business with regular cash customers, ensure that their “cash account” numbers are recorded to assure proper customer tracking
When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase, or release the credit hold in accordance with the dealership’s guidelines
Keep front and rear counter areas clean and uncluttered
Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition
Keep current on new products and product updates
Participate in all training programs that are made available
Participate with the Parts Manager in maintaining a Lost Sale Tracking program
Clean computer terminals and printers daily
Must be legally and technically able to operate company and customer vehicles
Must be insurable by company insurance carrier
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Qualification
Required
High school diploma or equivalent
Ability to read and comprehend instructions and information
One year of experience in an automotive parts dept
One year of sales experience
Professional personal appearance
Ability to work well with the public, sometimes with several customers at a time
Will be required to wear a dealership uniform at all times
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
Benefits
Comprehensive training
Competitive compensation
Unparalleled benefits
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
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