Evergen · 14 hours ago
Desktop Support Technician
West Lafayette, IN, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hr
0+ years expEvergen is a global industry-leading contract development and manufacturing organization in regenerative medicine. The Desktop Support Technician will provide software and hardware support to employees, coordinate the setup of computers, troubleshoot issues, and maintain inventory of devices.
Health CareIndustrial ManufacturingMedical DeviceProduct Design
Responsibilities
Provides software and hardware support to all on-site and remote employees with a high level of customer service
Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers
Troubleshoots and resolves all hardware and software problems pertaining to company devices
Installs and supports licensed and internal software and hardware
Provides access to systems and software through Active Directory accounts
Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
Accurately records, updates, and documents requests using the IT service desk system
Maintains inventory of devices provided by the company with a high degree of accuracy
Provides additional support for various IT projects
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
0-3 years of experience in desktop support
Strong verbal and written communication skills
Computer software and system troubleshooting
Customer Service
Problem solving methodologies
Move or lift objects up to 25 pounds
Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)
Preferred
A+ or MCP certification preferred
Company
Evergen
Evergen provides biomaterial development, manufacturing, and donor tissue processing services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-03Acquired
Leadership Team
Chad Croasdale
Chief Commercial Officer (CCO)
Recent News
Company data provided by crunchbase