EVERSANA · 1 day ago
Medical Information Specialist (PharmD/RPh preferred)
San Diego, CA, US
Full-time
Onsite
Mid LevelEVERSANA is a global company dedicated to creating a healthier world through innovative commercialization services in the life sciences industry. The Medical Information Specialist will provide scientifically balanced information in response to inquiries from healthcare professionals and assist in the handling of adverse events and product complaints.
Pharmaceutical
Responsibilities
Respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries
Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses
Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected
Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant
Maintain product, therapeutic area, and client specific requirements knowledge
Ensure good documentation, high quality, and excellent customer service
Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials
Staffing at scientific medical affairs booths
On-call responsibilities on an as assigned basis
Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support
All other duties as assigned
Qualification
Required
Education: Advanced healthcare degree (preferred PharmD or higher)
Experience and/or Training: Strong clinical background and excellent verbal/written communication skills
Preferred
Education: Advanced healthcare degree (preferred PharmD or higher)
Licensure: Pharmacist license
Experience and/or Training: Experiences in a Contact Center and Pharmaceutical industry environment
Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms
Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes
Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty
Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude
Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate
Innovator: Transforms creative ideas into original solutions that positively impact the company's performance
Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior
Company
EVERSANA
EVERSANA is the provider of global services to the life science industry.
Founded in 2018
5001-10000 employees
H1B Sponsorship
EVERSANA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (9)
2023 (24)
2022 (9)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Private Equity
Leadership Team
Mark Thierer
Chief Executive Officer
Suzanne Greenwood
Chief Commercial Officer, Oncology
Recent News
EU Startup News
2026-01-15
Company data provided by crunchbase