VitalCaring Group · 3 weeks ago
IT Deployment Technician - Full Time
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expVitalCaring Group is one of the nation’s leading home health and hospice providers. The IT Deployment Technician will provide equipment for employees and ensure it is ready for use, while delivering technical support and maintaining exceptional quality in services for internal and external partners.
Elder CareHealth CareHome Health Care
Responsibilities
Serve as the first point of contact for new hire tickets, starting the workflow process
Generate email addresses for employees that need an email account and passwords. Communicating to other departments this info
Replace laptops and tablets as requested from employee, branch managers, or support technicians
Provide equipment to contract company employees determined by Vital matrix
Perform troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on results
Maintain deployment inventory and report to the appropriate person when supplies need to be ordered
Record all laptops, tablets and desktops in inventory control system with Vital inventory tags. Update inventory records as needed
Inform IT of installment issues and concerns on the process of setting up equipment
Streamline processes as needed
Direct unresolved issues to the next level of support, including vendors and contractors
Maintain appropriate documentation of all reported issues via Service Management system
Support PCs, laptops, and tablets and all IT equipment
Provides timely response to users requesting various hardware
Performs preventative maintenance routines on systems, applications and users regularly or as directed
Accurately install, configure, maintain, upgrade, and troubleshoot hardware/software components
Maintains accurate inventory of all information systems equipment. This includes hardware used by agency
Assist Software Support Team as necessary
Complete accurate and timely documentation
Use the shipping portals in sending out equipment to the correct branch or location as it states in the new hire/ replacement ticket
Perform other duties and tasks as requested by supervisor
Process returned equipment determining if the equipment is reusable or if equipment should be disposed of
Follow up on the return of IT equipment from replacements and termed employees
Process term tickets by terminating employee access as needed
Qualification
Required
High school diploma or equivalent required
Associate degree and or equivalent experience required
Minimum of one year successful experience supporting networked data systems in a business environment
Must have a customer service-oriented attitude; be able to stay on task without supervision, and attention to detail
Requires ability to react effectively in an emergency situation in order to direct care of clients or staff
Work deals mostly with areas such as preparing and reading data and figures, records, reports, visual inspection involving small details
Requires ability to speak, read and write English
Excellent computer software and hardware technical skills required
Benefits
Medical, Dental & Vision
Pharmacy Benefits
Virtual & Mental Health Support
Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
Supplemental Health & Life Insurance
401(k) with Company Match
Employee Referral Program
Prepaid Legal Plans
Identity Theft Protection
Paid Time Off
Pet Insurance
Tuition & Continuing Education Reimbursement
Company
VitalCaring Group
VitalCaring Group is a Medicare-certified home healthcare agency that provides home healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
April Anthony
Chief Executive Officer
Jessica Vogt, CPA
Chief Financial Officer
Company data provided by crunchbase