General Dynamics Information Technology · 6 hours ago
ServiceNow AI/Automation Developer
USA VA Falls Church
Full-time
Hybrid
Senior Level
$143K/yr - $172K/yr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to government agencies. They are seeking an innovative ServiceNow AI/Automation Developer to develop and implement service management solutions across various platforms, focusing on healthcare and IT service management. The role involves designing advanced ServiceNow configurations, building custom applications, and optimizing platform performance for large-scale federal environments.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design and develop advanced ServiceNow configurations across ITSM, ITM, CSM, and CMDB modules
Build custom applications and integrations that extend platform capabilities
Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
Develop Strategy Management solutions for federal IT modernization roadmaps
Create reusable components and platform frameworks to accelerate future implementations
Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
Build CMDB integration pipelines connecting legacy systems to ServiceNow
Establish data governance and CI lifecycle management processes
Optimize asset intelligence for compliance reporting (FedRAMP, DoD Impact Levels)
Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
Implement SLA management for healthcare SLAs with escalation and reporting
Create dashboards and KPIs for healthcare IT operational metrics
Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
Implement caching strategies and query optimization for enterprise deployments
Conduct platform audits and remediation of technical debt
Think beyond standard implementations, bring creative solutions to complex requirements
Evaluate emerging ServiceNow capabilities and propose innovative applications
Prototype solutions quickly and iterate based on user feedback
Champion best practices and mentor junior developers on advanced techniques
Create comprehensive technical documentation for custom development
Develop runbooks and operational procedures for support teams
Conduct knowledge transfer sessions with client teams and federal IT staff
Qualification
Required
5 + years of related experience
US Citizenship Required
ServiceNow Implementation
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM)
ServiceNow Now Assist for Creator
ServiceNow Platform
5+ years of ServiceNow development experience
Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
Deep experience with JavaScript, GlideScript, and ServiceNow APIs
Experience with integration platforms (REST/SOAP APIs, middleware solutions)
Track record of successful large-scale ServiceNow implementations
Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
Database design and optimization for enterprise scale
Integration architecture and API development
SQL proficiency for direct database queries and optimization
Understanding of IT operations, service management, and healthcare IT domains
Fast-moving, results-oriented mindset—delivers quality solutions quickly
Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions
Strong problem-solver who handles ambiguity and complexity
Excellent communication skills for cross-functional federal teams
Proactive learner committed to staying current with ServiceNow releases and industry trends
Must be able to obtain and maintain a Top Secret clearance
Preferred
certified ServiceNow Developer preferred
Benefits
401K with company match
Comprehensive health and wellness packages
Professional growth opportunities including paid education and certifications
Paid vacation and holidays
Full flex work weeks where possible
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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