Jabil · 1 day ago
IT Support Technician II
St. Petersburg/Tampa, FL
Full-time
Onsite
Mid LevelJabil is a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. The IT Support Technician II provides technical support to end-users for PC, server, hardware, or software applications, ensuring operational efficiency and resolving technical issues.
ElectronicsHardwareManufacturing
Responsibilities
Provide IT support on production lines to keep Ops up and running
Interact with customer to close requirements
Interact with supplier/service provider ensure tasks are completed
Monitor asset inventory
Verify back up, daily check list, account maintenance
Serve as the point of technical escalation
Perform periodic license audits
Create and Image MES and SAP RF Scanners
Provide on call support
Identify and purchase hardware using the CER Process
Administer network hardware (enabling and disabling ports)
Administer file services, Print Services and Terminal Servers
Document new processes
Provide support to wireless devices. (i.e. - RF Guns, Zebra Mobile Printers)
Follow all procedures around the ISS security policy
Provide end user training & technical assistance
Assist Administrators in rotational duties for the following (but not limited to) administration competencies: Network Administration (equipment maintenance, backups, daily checklists). Systems Administration (account maintenance, backups/restores, server maintenance). Business Systems Administration (documentation, process flows, CMRs, troubleshooting). Database Administration (daily checklists, backups, troubleshooting)
Load and verify correct operation of software packages
Troubleshoot and resolves end user problems and ensures correct operation of personal computers
Simulate or recreate user problems to resolve operating difficulties
Maintain inventory of computer parts and lo of all repairs/service performed
Provide training and technical assistance to users
Participate in the exchange of ideas and information within the department
Ask questions; encourage input from team members
Provide regular updates to appropriate managers
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems)
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority
Confer with reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
May perform other duties and responsibilities as assigned
Qualification
Required
Provide IT support on production lines to keep Ops up and running
Interact with customer to close requirements
Interact with supplier/service provider ensure tasks are completed
Monitor asset inventory
Verify back up, daily check list, account maintenance
Serve as the point of technical escalation
Perform periodic license audits
Create and Image MES and SAP RF Scanners
Provide on call support
Identify and purchase hardware using the CER Process
Administer network hardware (enabling and disabling ports)
Administer file services, Print Services and Terminal Servers
Document new processes
Provide support to wireless devices (i.e. - RF Guns, Zebra Mobile Printers)
Follow all procedures around the ISS security policy
Provide end user training & technical assistance
Assist Administrators in rotational duties for the following (but not limited to) administration competencies: Network Administration (equipment maintenance, backups, daily checklists), Systems Administration (account maintenance, backups/restores, server maintenance), Business Systems Administration (documentation, process flows, CMRs, troubleshooting), Database Administration (daily checklists, backups, troubleshooting)
Load and verify correct operation of software packages
Troubleshoot and resolves end user problems and ensures correct operation of personal computers
Simulate or recreate user problems to resolve operating difficulties
Maintain inventory of computer parts and lo of all repairs/service performed
Provide training and technical assistance to users
Participate in the exchange of ideas and information within the department
Ask questions; encourage input from team members
Provide regular updates to appropriate managers
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems)
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority
Confer with reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
Interpret a variety of instructions furnished in written, oral, diagram or schedule form
Maintain discretion and confidentiality in all areas pertaining to the IT systems
Understand and embrace the business and IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
Comply and follow all procedures within the company security policy
Company
Jabil
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
Founded in 1966
10001+ employees
H1B Sponsorship
Jabil has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (32)
2023 (40)
2022 (71)
2021 (39)
2020 (60)
Funding
Current Stage
Public CompanyTotal Funding
$4.2B2026-01-15Post Ipo Debt· $1B
2025-06-18Post Ipo Debt· $3.2B
1993-05-07IPO
Leadership Team
Steve Borges
EVP/CEO Jabil Heal
Sherman Tang
CTO, Compute and Storage
Recent News
legacy.thefly.com
2026-01-23
2026-01-23
2026-01-21
Company data provided by crunchbase