Duke Energy Corporation · 3 hours ago
Business Services Specialist – Customer Support
Raleigh, NC
Full-time
Hybrid
Entry Level
1+ years expDuke Energy Corporation is a leading energy company dedicated to making a difference in people's lives. They are seeking a Business Services Specialist to support small to medium-sized business customers with their account needs, focusing on customer satisfaction and relationship management.
Clean EnergyEnergyHardwareHydroelectricOil and GasService Industry
No H1B
Responsibilities
Assist business customers with their requests for their business accounts related to billing, commercial rates, payments, reconnect/disconnect orders, billing & payment options, deposits, rate calculations and comparisons
Promote Duke Energy’s digital channels to business customers so they can take advantage of on-line services for self-service and provide them with additional options and flexibility for their business needs
The Business Services Team is highly focused on ensuring business customers feel valued through strong relationship management, ensuring they are aware of our options for billing, payment and digital channels to suit their business’ unique needs and result in top-tier customer satisfaction survey results
Understand and communicate billing and commercial rate components such as KVAR, KVA, Demand, Load Factor, Ratchet, and Power Factor and how they are derived
Execute rate calculations and comparisons to determine appropriate rates
Obtain and provide interval data as requested by customers
Manage service agreement process to assure all new business customers receive an accurate service agreement as required by the Regional Utilities and Public Service Commissions
Assist business customers by supplying information regarding service requests and providing specific job-related service information
Assign preliminary accounts in customer systems for appropriate region-specific billing system and must obtain customer billing information such as street, suburb, zip code, mailing address
Interpret gas & electric policies, practices and service requirements and contacts and receive calls from internal customers concerning discrepancies in billing records and service order issues
Determine and quote service charges all types of gas and/or electric services
Assist business customers on our Energy Efficiency services available and connect these customers with our Business Energy Efficiency team. Analyze changes in consumption and troubleshoot solutions. Understand the concept of load management and Time of Use options available. Interprets gas and/or electric policies, practices and service requirements and ability to explain this information
Assist customers with power outage calls, provide restoration information and ensure they are registered for text notification services to receive alerts and ongoing updates for outage cause and restoration timeframe
Qualification
Required
High School/GED degree
In addition to required degree, one (1) year or more related work experience
Preferred
Actively taking Duke Energy BST calls
Associate or bachelor's degree
Two (2) or more years of customer service experience with business customers or similar professional experience in a customer-facing position (in-person or by phone)
Customer relationship management experience
Data Entry experience (ability to type at 40+ words per minute (WPM))
Knowledge of regulatory rules, regulations, inspections, and requirements
Ability to work efficiently in stressful situations - maintain composure in demanding and difficult situations
Ability to organize and prioritize tasks
Ability to interact well with both internal and external customers
Ability to communicate clearly and effectively, both verbally and in writing using effective listening skills
Effective problem solving and analytical skills with the ability to research and investigate and resolve customer requests or issues
Experience asking follow-up and probing questions to identify and clarify customer issues to be addressed while exercising good judgment with appropriate questions
Strong interpersonal skills with the ability to be flexible and effective when working with sensitive customer issues/concerns
Exceptional skills using Microsoft Office products such as Word, Excel, PowerPoint, Outlook, etc
Benefits
Paid Time Off, holidays, and sick leave
Health, Dental, and Vision Insurance
401K plan with company match
All necessary equipment provided
Company
Duke Energy Corporation
Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2023-04-04Post Ipo Debt· $1.5B
1978-01-13IPO
Leadership Team
Brian D. Savoy
EVP & CFO
S
Steve Immel
VP Carolina Coal Generation
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2026-01-16
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