Customer Success Manager jobs in United States
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talentpluto · 6 hours ago

Customer Success Manager

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$90K/yr - $110K/yr
date1+ years exp

Talentpluto is a fast-growing vertical SaaS company focused on building software for technical and professional users. They are seeking a Customer Success Manager to manage a high-volume book of SMB customers while developing operational processes for the Customer Success function.

AdvicePeer to Peer
badNo H1Bnote

Responsibilities

Manage a book of :40-60 SMB accounts, supporting 200+ individual users across stakeholders
Lead customer demos, onboardings, and training sessions; become a trusted product expert
Drive renewals and identify expansion opportunities (upsells) through proactive account management
Build and iterate CS operating processes: onboarding SOPs, training materials, renewal workflows, and internal documentation
Track account health, engagement, and renewal risk; communicate clearly and follow through consistently
Partner cross-functionally (Sales, Product, Ops) to surface product feedback and improve the customer experience
Help scale a small CS team by establishing repeatable best practices

Qualification

Customer success managementAccount managementProduct demonstrationsProcess improvementVertical SaaS experienceStakeholder managementPrioritization skillsOrganization skills

Required

1-3+ years of customer success, account management, or client-facing experience in a software environment (flexible for exceptional candidates)
Demonstrated ability to independently manage multiple accounts (preference for experience handling high-volume books, not single-account ownership)
Comfort supporting many stakeholders and users across accounts; strong organization and prioritization
Strong product aptitude: confident running demos and onboarding, and becoming highly fluent in a platform quickly
Interest in building process: excited to create and improve playbooks, SOPs, and repeatable workflows
Ability to work in-office 3-4 days per week in NYC

Preferred

some experience with renewals/upsells or account management that includes a commercial component (not a pure sales profile)
experience in vertical SaaS and/or working with technical or highly credentialed end users (e.g., life sciences, med tech, finance, CPG/food science, or similar)

Company

talentpluto

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talentpluto is the AI-native platform connecting elite GTM professionals with high-growth startups.
dateFounded in 2016
location
San Francisco, California, USA
people-size2-10 employees
web-link
http://mentr.io

Funding

Current Stage
Early Stage
Total Funding
unknown
2016-10-01Series Unknown
2016-03-01Convertible Note
Company data provided by crunchbase