Customer Success Associate jobs in United States
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Intryc (YC S24) · 9 hours ago

Customer Success Associate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$30K/yr - $80K/yr
date1+ years exp

Intryc is a company focused on enhancing customer experience through AI-driven performance management. They are seeking a Customer Success Associate who will be the main point of contact for a portfolio of customers, helping them onboard and achieve ongoing value from the product.

AnalyticsBusiness DevelopmentCustomer ServiceGenerative AISoftware
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Be the main point of contact for a portfolio of customers—from onboarding to ongoing value delivery
Learn the ins and outs of our product so you can help customers get the most out of it
Understand customers’ goals, challenges, and workflows, and help them succeed on their terms
Work closely with our product and engineering teams to share feedback and drive improvements
Create playbooks and processes for how we do CS at Intryc—you’re building the foundation
Become an expert in AI prompting (no, really—we’ll teach you)

Qualification

Customer SuccessB2B SaaS experienceTechnical product knowledgeWritten communicationVerbal communicationAI tools familiaritySupport platforms knowledgeQuality assurance experienceProactive attitudeEmotional intelligence

Required

1+ years of experience in a customer-facing role: Customer Success, Account Management, Onboarding, or Support
Experience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles
Proven ability to support a portfolio of customers, drive product adoption, and support our customers' use case evolution every day
Strong written and verbal communication skills—you know how to guide customers, not just support them
Comfortable working with technical products or learning new tools quickly

Preferred

2+ years in a customer-facing role: Customer Success, Account Management, Onboarding, or Support
Bonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows

Benefits

Remote first policy with 25 days of holiday a year plus bank holidays.
Pension plan.
Private health insurance.
We’ll arm you with all of the latest tech equipment.

Company

Intryc (YC S24)

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Intryc is the most complete quality and training platform for Human and AI CX teams.
dateFounded in 2024
location
Wilmington, Delaware, USA
people-size11-50 employees
web-link
https://intryc.com

Funding

Current Stage
Early Stage
Total Funding
$4.7M
Key Investors
Y CombinatorEpisode 1
2025-01-23Seed· $3.1M
2024-09-25Pre Seed· $0.5M
2024-02-01Pre Seed· $1.1M

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Intryc Raises $3.1M Seed Funding
2025-01-30
Company data provided by crunchbase