Desktop Support Technician jobs in United States
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Evergen · 5 hours ago

Desktop Support Technician

positionWest Lafayette, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $25/hr
date0+ years exp

Evergen is a global industry-leading contract development and manufacturing organization in regenerative medicine. They are seeking a Desktop Support Technician to provide software and hardware support to on-site and remote employees, ensuring high levels of customer service and timely resolution of technical issues.

Health CareIndustrial ManufacturingMedical DeviceProduct Design

Responsibilities

Provides software and hardware support to all on-site and remote employees with a high level of customer service
Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers
Troubleshoots and resolves all hardware and software problems pertaining to company devices
Installs and supports licensed and internal software and hardware
Provides access to systems and software through Active Directory accounts
Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
Accurately records, updates, and documents requests using the IT service desk system
Maintains inventory of devices provided by the company with a high degree of accuracy
Provides additional support for various IT projects
Other duties as assigned

Qualification

Computer software troubleshootingCustomer ServiceA+MCP certificationProblem solving methodologiesCommunication skills

Required

High School Diploma or equivalent
0-3 years of experience in desktop support
Strong verbal and written communication skills
Computer software and system troubleshooting
Customer Service
Problem solving methodologies
Move or lift objects up to 25 pounds
Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)

Preferred

A+ or MCP certification

Company

Evergen

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Evergen provides biomaterial development, manufacturing, and donor tissue processing services.
dateFounded in 1998
location
Alachua, Florida, USA
people-size501-1000 employees
web-link
https://www.evergenbio.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2017-08-03Acquired

Leadership Team

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Chad Croasdale
Chief Commercial Officer (CCO)
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Recent News

Precedence Research
U.S. Biotechnology Market to Soar from USD 621.8 Billion in 2024 to USD 2004.86 Billion by 2034, Reports Towards Healthcare
2025-09-17
EIN Presswire
Orthobiologics Market to Reach USD 12.2 Billion by 2035, Driven by Rising Demand for Regenerative Therapies
2025-08-22
PR Newswire
Biomaterials Market to Grow at a CAGR of 15.5% from 2025 to 2032 | SkyQuest Technology Consulting
2025-08-05
Company data provided by crunchbase