Minnesota State Colleges and Universities · 11 hours ago
Temporary Financial Aid Admin Assistant - Customer Svcs Specialist Sr
St. Paul
Full-time
Hybrid
Mid, Senior Level
$22.23/hr - $31.68/hr
1+ years expMinnesota State Colleges and Universities, specifically Saint Paul College, is seeking a Temporary Financial Aid Admin Assistant. This role is responsible for assisting the Financial Aid Director with operations of the financial aid office, providing customer service to students and stakeholders, and supervising student workers.
EducationHigher EducationUniversities
No H1B
Responsibilities
Provide culturally responsive customer service to students, staff, and external stakeholders regarding Financial Aid information and questions and concerns
Assist in Electronic Aid Processing
Process and maintain Student Financial Aid Documents and Data
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner
Qualification
Required
Customer services skills are sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner in person, over the phone and in writing
Experience with interpreting data and ability to navigate systems such as Microsoft Suite Software programs and other forms of technology
Ability to navigate complex networks of programs, services, and resources, to compile diverse sources of information into answers for customers and to recommend and develop procedural changes
Experience working with a diverse population including students identified as first generation, historically disadvantaged, non-traditional, and/or underrepresented students
Preferred
Two-year degree
One of more years of experience working in Financial Aid, preferably in an urban community college
Experience using ISRS and/or a department of education programs
Ability to maintain the confidentiality of private information according to law (FERPA, ADA) rules, policies, and procedures
Ability to deescalate upset or angry customers so that necessary information can be communicated or appropriate referrals made
Benefits
11 paid Holidays
Vacation Time
Sick Time
Six weeks of Paid Parental Leave
Low cost medical and dental insurance with low deductibles ($250 - $1500)
A Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
Pre-tax medical and dental expense (with roll-over option) and dependent care accounts
Employer paid life insurance
Short and long term disability
Professional development
A tuition waiver program for employees and their dependents
Company
Minnesota State Colleges and Universities
Minnesota State is the third largest system of state colleges and universities in the nation with 26 colleges, 7 universities, and 54 campuses.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Jo Ebert, SPHR, SHRM-SCP
Senior Human Resources Business Partner
Amy Jorgenson, CPA
Chief Audit Officer
Recent News
Government Technology US
2025-11-01
Twin Cities Business
2025-10-16
2025-10-15
Company data provided by crunchbase