RethinkFirst · 12 hours ago
RCM Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelRethinkFirst is the leading global provider of online research-based resources to support individuals with developmental disabilities. The RCM Support Specialist is responsible for providing quality customer service and efficiently handling inquiries related to ABA services, ensuring client questions are resolved promptly and accurately.
Clinical TrialsHealth CareHealth Diagnostics
Responsibilities
Work with customers through multiple communication methods to address inquiries related to Rethink’s new Integrated Billing system, clearinghouse enrollment or general ABA billing questions
Close tickets once you have responded to the client inquire and fully address their questions
Respond to clients within a 24-hour timeframe
Maintain strict HIPAA-compliant confidentiality with all client-related data
Log tickets into sales force for issues that need to be escalated to the RCM, Product or Technology teams
Learn how the Integrated Billing system works and how it interfaces with multiple clearinghouses, payers and providers. This will be an ongoing process as system capabilities and client scope is expanded
Support both East and West coast clients as needed
Perform other responsibilities as directed including learning and assisting users with our BH and Employer Products
Qualification
Required
Associate degree or higher level of education
Must have a strong customer service background and knowledge of ABA insurance policies and practices is required
Must be flexible to adapt to changes in procedures and job assignments
Excellent oral and written communication skills: Ability to communicate effectively and professionally with providers, payers, peers within Rethink and clearinghouses
Strong active listening/comprehension skills to gather client feedback and assess the situation in order to address the issue on the first pass
Preferred
Experience with Salesforce is strongly preferred
Prior experience managing the A/R process for clients is strongly preferred
Experience with Tebra, Azalea, Central Reach Availity and Stedi are all preferred
Experience with SharePoint is desired
Benefits
Health, Dental, & Vision insurance
401(k) + company match
Paid time off
Parental leave
Professional development assistance
Company
RethinkFirst
RethinkFirst is a provider of Analysis-based treatment tools for the growing population affected by autism spectrum disorders.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$12.41M2020-08-11Private Equity
2014-08-18Series C· $10M
2011-04-01Series B
Leadership Team
Ben Semmes
Chief Executive Officer
Eric Larsson
Chief Financial Officer
Recent News
2025-10-07
2025-09-10
Company data provided by crunchbase