Community Medical Services · 2 hours ago
Lead Client Services Coordinator
Phoenix,AZ,US
Full-time
Onsite
Entry, Mid Level
1+ years expCommunity Medical Services (CMS) is hiring a Lead Client Services Coordinator. This role is responsible for front office operations and providing excellent customer service to clients, while supervising and training new Client Services Coordinators.
BiotechnologyHealth CareMedical
Responsibilities
Facilitating and assisting with training for all new CSC employees
Participation and contributing ideas and identified concerns in weekly staffing
Point of contact for CM and Supervisor in regard to daily flow of the front Desk
Coordination of Intakes and Readmits
Assisting in setting up and implementing new processes
Organizing and scheduling CSC weekly huddle
Participation in all clinic huddles with leadership team
Point of contact for all transfers in and out of clinic
Tracking overdue balances and reporting back to CM
Tracking and scheduling overdue medical appointments
Qualification
Required
High School Diploma/GED or equivalent required
1+ years of experience in customer service is required
1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
Motor Vehicle Valid state-issued driver's license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview
Ability to communicate clearly and effectively between all organizational levels and with outside providers
Ability to coach, train, and motivate employees and evaluate their performance
Intermediate computer knowledge, including ability to navigate in electronic health records
General knowledge and aptitude for working independently with adults of mixed ethnic groups
Culturally competent and sensitive to client and employee needs
Excellent organizational skills, accuracy, and attention to detail
Problem solving, conflict resolution, time management, and strong customer service skills
Strong team player comfortable working in a fast-paced setting
Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2
Flexible with the ability to work in a continuously changing environment
The ability to use a phone, computer, printer, and copier is required
Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint
The ability to use the internet and various web browser software is required
Frequent use of electronic health record to document patient encounters
Ability to travel to assigned CMS sites (only keep if applicable)
Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
Manual dexterity using a calculator and computer keyboard
Frequent and prolonged typing and operation of computer, keyboard, and telephones
Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
Preferred
Hospital front desk or multi-physician front desk experience preferred
Bilingual preferred but not required
Benefits
Subsidized medical, dental, and vision insurance
Health savings account
Short and long-term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401K retirement plan with match
Tuition and CME reimbursement up to 100%
Employee assistance program to support your mental health and wellness
Ongoing professional development
Company
Community Medical Services
CMS, a provider of medication-assisted treatment programs for patients suffering from substance use disorders.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-06Acquired
Leadership Team
Michael Hailye
Chief Technology Officer
Chris Sierra
VP, HR Partnerships
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