Inside Higher Ed · 14 hours ago
Part-Time, Financial Coach (Grant-Funded) *
Branchburg, NJ
Full-time, Part-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expInside Higher Ed is associated with Raritan Valley Community College, which has been serving the community for over 50 years. The Financial Coach assists prospective and current students with financial aid processes, providing guidance and support in financial planning and loan management.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs and situation of the student
Answers questions, inquiries or requests from students, regarding financial aid programs and eligibility as well as Alternative Funding Sources
Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student
Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers
Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor
Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed
Be able to provide student with information on how to review the student bill and provide students with their bill via student email
Be able to provide student with information on how to review the term bill
Be able to provide student with information on how to navigate the Financial Aid and Finance tiles in Lion's Den
Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner
Be able to provide accurate information regarding student's Financial Aid by referencing to training materials
Act in compliance with Federal and Institutional regulations
Acquire, enter, edit, and update Student Data in various internal and external systems
Attend required training sessions
Follow all Standard Operating Procedures, FERPA & GDPR regulations
Assists the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students
Meet assigned productivity goals
Perform all other duties as assigned
Qualification
Required
Associate's degree required
Strong Analytical and Critical Thinking Skills
Strong service-oriented individuals
Work hours vary at different times of the year. Responsible for representing the College at evening and weekend events
Preferred
Bilingual - Spanish
1-2 years Financial Aid experience
Bachelor's degree
Previous experience in recruitment, admissions counseling or a related area is preferred
Benefits
An attractive benefits package
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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