Hummel Group · 7 hours ago
Claims Specialist
Wooster, OH 44691
Full-time
Onsite
New Grad, Entry LevelHummel Group is seeking a Claims Specialist who is responsible for providing prompt and effective assistance to clients and third parties in reporting and settling claims. The role involves acting as a liaison between the agency and carriers while assisting with various claims-related services.
Insurance
Responsibilities
Reports loss/claim information to the appropriate carrier the same day it is received
Gives prompt and courteous service on a same-day basis to all clients
Takes first reports of claims. Organizes claim information on forms and submits claim to appropriate carrier. Sets expectations of the claim process including time frames, deductibles, restoration companies and adjustors
Follows up with insurance companies for the timely and accurate settlement of losses
Responds to customers’ inquiries and questions regarding the status of loss within 24 hours of inquiry
Follows all systems, procedures, and insurance company regulations
Authorizes claim payments within agency authority
Coordinates, as necessary, any activities between clients and claim adjusters
Complete weekly and monthly reports of claims notifications and updates
Notifies risk advisor and/or management of severe losses over $100,000. Provides updates to management and or appropriate risk advisor/customer service for clients with severe or frequent losses
Deals promptly and with full integrity with all carrier claims personnel, responding within 24 hours to any request for action or information
Qualification
Required
Extensive knowledge of claims procedures and insurance coverage
Ability to satisfy the needs of the customer, both internal and external, needs little assistance from others in this endeavor
Strong negotiating, decision-making, and relationship building skills
Excellent customer service and teamwork skills
Ability to interact with employees, customers and vendor companies
Working knowledge of computer software packages including Microsoft Word, Excel and Outlook programs
Ability to use general office equipment, including a computer, calculator, typewriter, fax machine, copier and telephone
Ability to learn and perform new duties and responsibilities
High school diploma
Requires current driver's license
Preferred
Bachelor's degree preferred
Must be willing to work toward industry designations
Company
Hummel Group
Hummel Group is a full-line insurance and financial services agency with 8 offices in Ohio and Indiana.
Founded in 1957
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Darrick Hummel
Partner
Company data provided by crunchbase