Marsh · 4 days ago
Customer Service Representative (Account Management)
Urbandale, IA
Full-time
Hybrid
Entry Level
2+ years expMarsh is seeking a talented individual to join their team as a Customer Service Representative. This role focuses on building strong customer relationships and maintaining retention by consulting with customers on products and services, while collaborating with business contacts to enhance the overall customer experience.
Information Technology & Services
Hiring Manager
Alexandra Nicole Rolle
Responsibilities
Perform critical client functions, including evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line
Build and maintain relationships with clients to provide best in class service to drive growth and retention
Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience
Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions
Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy
Qualification
Required
High school diploma or GED required
2+ years of client or customer service experience
Property & Casualty license or be willing and able to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire)
Proficient in MS Office Suite and able to work an 8-hour shift between 8:00 AM and 5:00 PM CT
Preferred
Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment
Proven sales ability in a phone-based setting, coupled with excellent verbal and written communication skills
Effective relationship-building and problem-solving abilities, with keen attention to detail and a focus on accuracy
Benefits
Professional development opportunities
Benefits and rewards to enhance your well-being
Company
Marsh
Marsh (NYSE: MRSH) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh Risk, Guy Carpenter, Mercer and Oliver Wyman.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase