ICL · 15 hours ago
Program Director-56563406
Brooklyn, New York, United States
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expICL is a company focused on providing human and social services, and they are seeking a Program Director to oversee the administrative, operational, staffing, and clinical aspects of their program. The role involves managing personnel, fiscal operations, client services, and ensuring compliance with regulatory requirements.
CharityChildrenElder CareElderlyFamilyHealth CareMedicalNon Profit
Responsibilities
Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans
Conduct supervision with program staff, in accordance with agency and division policy
Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes
Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals
Conduct High Risk meetings to collaborate on ways to support clients who are on the high-risk list
Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective
Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy
Regularly directs meetings concerning clinical issues with clients care team
Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team
Ensure staff is receiving clinical trainings regarding high-risk client
Conduct intakes for new referrals via ICL Hope
Provide clinical crisis intervention regarding clients and support staff
Ensure all psychosocial assessments and all assessment necessary for client care
Conduct clinical trainings regarding motivational interviewing, harm-reduction, person-centered care
Conduct eviction meeting regarding court case, documentation require, coordinate and collaborate with Real Properties
Other clinical duties as assigned by Vice President of Supported Housing and Transitional Services
Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department
Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance
Manages the completion of performance evaluations, recommends staff for the employee recognition award
Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord
Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed
Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law
Ensures that staff have attended required monthly RELIAS trainings
Manages employee accident reporting and initial submission of workers' compensation claims
Monitors employee morale and the climate of the work environment
Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA
Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies
Manages the orientation of new personnel
Conducts employment interviews that meet federal, state, and agency regulatory guidelines. Completes associated Human Resources forms and sends these forms to the Department of Human Resources
Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy
Authorizes the purchase of supplies and equipment; properly secures all property and equipment
Conducts inspection of apartment keys and repair list
Ensure office space is in accordance to ICL Policy
Ensure all units leased by ICL are in accordance to DOHMH funding and organization’s values
Ensures internal program compliance with federal, state, city, and agency regulatory requirements
Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals
Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit
Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement
Provides oversight in submission of statistical data
Ensure all KPI are meet for the program such as home visits, referrals, vacancies, rental arrears, etc
Ensure all clients rental payments are in accordance to ICL policy, processed, tracker, and ensure all logistics with the finance and entitlement department
Approves/disapproves all purchase orders and financial requests from staff
Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments. Keeps a log of all rent arrears, and payment plans
Monitors census, and vacancy report and maintains census at expected occupancy levels per OMH
Collaborate with funding sources such as DOHMH regarding programmatic aspects
Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness
Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens
Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development
Engage in new partnership with community-based organization, hospitals, substance use programs, community boards, etc
May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements
May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations
May review drafts, procedures, and job descriptions
May be involved in hosting visitors from community, regulatory offices, and/or other agencies
May be chairperson or member of an agency or division committee(s)
Conducts reviews of HRA2010E, and scheduled screenings of potential consumers
Performs other job-related duties as assigned
Qualification
Required
Master's degree in social work, Psychology, or other mental health field with three years of professional mental health experience (depending on program size and complexity) including at least three years (depending on program size and complexity) in a supervisory capacity
Experience with housing, individuals with Serious Mental Illness and Substance Use
Ability to lead a multi-disciplinary staff of professionals in providing treatment services
Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks
Ability to manage resources, which includes money, material, time, and people
Ability to work in a team model
Positive attitude willing to think outside of the box
Serves as a role model to staff and consumers/residents
Strong interpersonal skills, communication, emotional intelligence, and flexibility
Highly-developed clinical, engagement, and motivational skills
Experience with risk assessment and risk management
Track record of delivering quality treatment services to individuals with SMI
Experience delivering treatment, rehabilitation and support services in the community
Proficient in computers and Electronic Health Record (EHR)
Ability to effectively hold field staff accountable and to go into the field as needed
Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business
Ability to travel
Preferred
NYS Licensure in a recognized mental health profession (LMSW or LMHC)
Bilingual in Spanish
Company
ICL
At ICL, we believe all people should have the opportunity to live healthy and fulfilling lives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nikant Ohri
Executive Vice President/Chief Financial Officer
Glen Davis
Chief Medical Officer
Recent News
2025-03-28
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