Growth Signals · 14 hours ago
Head of Forward Deployed Solutions
Boston, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expGrowth Signals is a seed-stage B2B startup focused on AI-driven strategic innovation, seeking a Head of Forward Deployed Solutions. This role involves leading a team of engineers and data scientists to deliver LLM-powered solutions while ensuring customer satisfaction and technical excellence.
Computer Software
Responsibilities
Build, lead, and mentor a high-performing team of Forward Deployed Software Engineers and Data Scientists
Establish delivery standards, best practices, and technical guidelines
Oversee all customer engagements from requirements to deployment
Ensure delivery of secure, scalable, reliable full‑stack solutions
Serve as an escalation point for complex technical and customer issues
Maintain consistency in engineering quality and deployment readiness
Partner with Sales, Customer Success, Engineering, and Product teams
Drive alignment on deployment timelines, feature requirements, and integration needs
Capture customer insights and relay them to Product and Engineering
Define KPIs for deployment velocity, customer satisfaction, and team productivity
Implement delivery processes, documentation standards, and quality controls
Ensure adherence to enterprise security, compliance, and deployment practices
Qualification
Required
5+ years software engineering experience
3+ years technical leadership or solutions management
Proven experience delivering and deploying on-prem or cloud-based systems
Strong background in UI design, service architecture, and cloud deployment
Experience working with enterprise customers in a technical, customer-facing role
Familiarity with LLMs, GenAI workflows, and MCP preferred
Ability to lead teams in fast-paced, early-stage environments
Strong communication skills with technical and non-technical stakeholders
Willingness to travel up to 50% for onsite customer work
Preferred
Experience building or scaling Forward Deployed Engineering, Solutions Engineering, Customer Engineering, or Professional Services teams
Experience working with secure or regulated environments (finance, healthcare, public sector) and understanding related compliance constraints
Strong data engineering fundamentals, including data modeling and ETL/ELT pipelines
Experience with retrieval-augmented generation (RAG) architectures, vector databases, and semantic search systems
Background in startup or seed‑stage environments, comfortable operating with speed, ambiguity, and evolving processes
Benefits
Flexible remote-first culture
Opportunity to work directly with founders and shape product and customer strategy
Build relationships with innovative customers solving hard problems with AI
Company
Growth Signals
Growth Signals is a GenAI platform purpose-built for R&D and innovation teams.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase