Alibaba Group · 7 hours ago
Alibaba.com-User Researcher
Sunnyvale, CA
Full-time
Onsite
Senior Level
5+ years expAlibaba Group is an international design team leveraging AI-driven design capabilities to support various cross-border e-commerce businesses. The User Researcher will conduct user research, plan and execute projects, derive strategic insights from data, and manage project workflows while mentoring team members.
AssociationB2BInformation TechnologyOffice SuppliesShopping
Hiring Manager
Yue Zhang
Responsibilities
Conduct user research related to merchants on the Alibaba.com platform
Plan and execute user research projects: Organize complex studies, validate requirements, develop appropriate methodologies, manage project timelines, and enhance research quality. Deliver actionable reports and optimization recommendations aligned with business realities
Derive strategic insights from user data: Leverage business, survey, and market data to identify core factors impacting merchant operations and experiences. Provide valuable insights, assessments, and guidance for business direction
Demonstrate deep familiarity with assigned business domains and build strong relationships with core stakeholders. Monitor industry and product trends to proactively plan high-value research initiatives
Manage daily project workflows and deliverables for the merchant research team. Serve as a mentor within the team, facilitating professional growth for colleagues
Qualification
Required
Conduct user research related to merchants on the Alibaba.com platform
Plan and execute user research projects: Organize complex studies, validate requirements, develop appropriate methodologies, manage project timelines, and enhance research quality. Deliver actionable reports and optimization recommendations aligned with business realities
Derive strategic insights from user data: Leverage business, survey, and market data to identify core factors impacting merchant operations and experiences. Provide valuable insights, assessments, and guidance for business direction
Demonstrate deep familiarity with assigned business domains and build strong relationships with core stakeholders. Monitor industry and product trends to proactively plan high-value research initiatives
Manage daily project workflows and deliverables for the merchant research team. Serve as a mentor within the team, facilitating professional growth for colleagues
Background in psychology, sociology, or statistics preferred
Minimum 5 years of user research experience; preference given to candidates with backgrounds at renowned research/consulting firms, ideally with exposure to domestic/cross-border trade, retail, or e-commerce sectors
Extensive project experience with proficiency in qualitative and quantitative methodologies; demonstrated ability to facilitate IDIs/FGDs and analyze data (using SQL, SPSS, etc.); outstanding research achievements preferred
Strong communication skills with a collaborative mindset; open-minded, knowledge-sharing oriented, and team-oriented
English proficiency for work communication
Preferred
Bonus points for: industry/market/competitor analysis capabilities, cross-border supply chain knowledge (logistics/finance/taxation), and expertise in foreign trade factories/traders
Company
Alibaba Group
Alibaba Group operates an online marketplace that connects buyers and sellers across various sectors, facilitating e-commerce transactions.
10001+ employees
H1B Sponsorship
Alibaba Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (14)
2022 (21)
2021 (43)
2020 (76)
Funding
Current Stage
Public CompanyTotal Funding
$23.64BKey Investors
Ryan CohenChina Investment CorporationYahoo
2025-09-11Post Ipo Debt· $3.2B
2025-07-03Post Ipo Debt· $1.53B
2025-02-21Post Ipo Equity
Leadership Team
Eddie Wu
Director and Chief Executive Officer
Leo Jiang
SVP & Deputy Chief Technology Officer
Recent News
South China Morning Post
2026-01-23
2026-01-23
Company data provided by crunchbase