Promontory Club · 6 hours ago
Concierge Manager | Promontory Club | Park City, Utah
Promontory Development - Park City, UT 84098
Full-time
Onsite
Mid, Senior Level
3+ years expPromontory Club is the largest, luxury master planned community and private club in Park City, and arguably the most amenity-rich club in the country. They are seeking a full-time, salaried Concierge Manager to oversee the day-to-day operations of the Concierge Department, ensuring that all established standards of professionalism, service, and protocol are upheld by the concierge team.
Real EstateSports
No H1B
Responsibilities
Provide overall leadership and supervision of Concierge staff, including recruitment, onboarding, training, coaching, performance management, and disciplinary action, while fostering positive and professional staff communication
Oversee daily operations of the Concierge Department, including the preparation and management of work schedules to ensure optimal coverage and operational efficiency
Regularly work a minimum of two to three shifts per week at the Concierge Desk to maintain firsthand knowledge of member needs, expectations, and inquiries
Review, approve, and monitor department time punches and payroll for accuracy, compliance, and adherence to company policies
Ensure Concierge staff is fully informed of all member events, local events of interest, and Promontory Club amenities, services, and schedules; maintain accurate and up-to-date reference materials
Promote club and membership events and oversee the event reservation and registration process
Provide operational support during special club activities as requested or assigned
Manage the Lost and Found program for the membership in accordance with club policies
Maintain and enforce all club rules and regulations governing the use of Promontory facilities and amenities
Attend weekly Club Operations meetings and other meetings as scheduled
Conduct daily walk-throughs of the assigned clubhouses to ensure cleanliness, functionality, and overall presentation standards are met
Strictly enforce the privacy and confidentiality of all members and guests at all times
Ensure completion of shift checklists and proper handoff and rollover of duties between shifts
Ensure known member preferences are consistently met and appropriate amenities are provided; oversee the processing and documentation of all member and guest requests, including fitness, Kid’s Cabin, spa, golf, dining, travel, and other concierge services
Serve as a public relations ambassador for the club by maintaining a professional demeanor and demonstrating a proactive willingness to assist members, guests, and management
Maintain departmental assets, ensuring all equipment and materials are clean, properly tracked, checked out, and returned to designated storage areas
Keep the Director of Club Operations informed of all pertinent departmental information, reporting irregularities, issues, or concerns promptly along with recommended solutions
Prepare and distribute reports as requested by management to internal departments
Notify the Director of Club Operations and/or Security of any unusual events, incidents, missing items, or alleged thefts; respond to emergency situations as directed
Coordinate with Home Services and Sales departments to ensure proper check-in procedures for rental cabins and Discovery Packages
Develop, facilitate, and promote hospitality training programs, including new hire orientation, guest service standards, communication skills, and service recovery
Update and maintain training materials on an ongoing basis to reflect best practices and operational changes
Perform routine notarial acts, including witnessing signatures and administering oaths, in full compliance with all Utah state laws
Perform other job-related duties as assigned
Qualification
Required
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
College degree strongly preferred; minimum of 3-5 years of progressive experience in hospitality, property management, hotel, resort, or private club environments
Active Utah Notary Public commission required, or the ability to obtain one within the first 30 days of employment
Strong command of the English language, with the ability to communicate effectively in both written and verbal formats
Demonstrated excellence in member, guest, and owner relations, with a professional, trustworthy, and service-oriented demeanor
Exceptional customer service, interpersonal, and communication skills, including professional telephone etiquette
Proven leadership ability with experience developing, mentoring, and motivating teams to achieve departmental standards and goals
Strong organizational, time-management, and multitasking skills, with a high level of attention to detail and quality
Sound judgment and decision-making abilities in a fast-paced environment
Professional appearance and demeanor with the ability to interact effectively with all levels of staff, members, and business contacts
Benefits
Medical
Dental
Vision
Disability
Life insurances
Paid vacation
Paid holiday pay
Cell phone reimbursement allowance
Employee golf privileges
Participation in the Promontory bonus program
Company
Promontory Club
Promontory Club is private, high-end mountain club community located in Park City, Utah, catering to a multi-generational membership with robust amenities and world class golf.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase