Hy-Vee, Inc. · 3 days ago
Dollar Fresh Service Manager
Geneseo Dollar Fresh Market, Oakwood Ave., Geneseo, IL
Full-time
Onsite
Entry, Mid Level
$16.50/hr - $20.60/hr
2+ years expHy-Vee, Inc. is a company that prides itself on its engaged workforce and customer service. The Service Manager is responsible for providing friendly customer service, supervising employees, and ensuring the store operates efficiently and meets customer needs.
Organic Food
Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner in all areas of the store
Assists customers by: (examples include)
Escorting them to the products they’re looking for
Securing products that are out of reach
Loading or unloading heavy items
Making note of and passing along customer suggestions or requests
Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call
Key holder with opening and closing responsibilities
Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties
Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels
Assisting customers with their orders at the self-checkout lanes
Processes refunds for customers and department approved refunds
Monitors self-checkout registers and service counter
Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager
Labels all product containers in the backroom and in storage areas with date store received them
Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging
Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts
Sells and redeems lottery
Processes rental transactions for Rug Doctors
Ensures proper customer service throughout the store and addresses specific customer issues
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques)
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties
Performs other job related duties, assists in other areas of the store and works on special projects as needed
Qualification
Required
High School or equivalent experience
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
Ability to do arithmetic calculations involving fractions, decimals, and percentages
Possess the ability to guide people to provide basic direction, follow technical manuals and have increased contact with people
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Preferred
Two years or more of similar or related work experience preferred
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Chairman of the Board/CEO
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase