Vivian Health · 5 hours ago
Head of Customer Success
United States
Full-time
Remote
Lead/Staff, Director/Executive
$170K/yr - $260K/yr
5+ years expVivian Health is transforming healthcare hiring by empowering professionals to find their ideal jobs through its AI-driven platform. As the Head of Customer Success, you will lead a team to enhance client engagement and satisfaction while developing strategies to maximize customer retention and revenue growth.
Health CareHuman ResourcesNursing and Residential CareRecruitingStaffing Agency
Responsibilities
Lead and Develop: Manage and coach our existing team of CSMs to foster a collaborative and performance-driven culture
Operational Efficiency: Develop the systems and structures that allow CSMs to do their jobs more effectively
Identify Key Metrics: Develop and manage key customer success metrics across the Agency account base to align customer capabilities with service models and revenue optimization
Foster Client Engagement: Handle key customer relationships, providing strategic insights and solutions to their challenges
Customer Advocacy: Act as the champion for key customers to ensure their needs are reflected in product roadmapping and company strategy
Partner with Sales: Work closely with the sales team to ensure a seamless transition from sales to post-sales, aligning on goals and strategies that facilitate ongoing customer engagement and revenue opportunities
Qualification
Required
A deep understanding of the Customer Success function Healthcare Staffing Industry with 5+ years experience leading a team
An empathetic player/coach management style
Proven success in driving business results, with a focus on metrics that demonstrate growth and overall company success
Cross functional experience working with executives and project teams to build effective playbooks and success metrics
Ability to enhance customer satisfaction and loyalty by optimizing onboarding processes, implementing customer success plans, and ensuring continuous engagement and performance goal execution
Preferred
Early hire experience at a company that went through hyper-growth, providing firsthand insight into scaling challenges and solutions
Benefits
Flexible Time Off
Comprehensive Health Insurance Plans including HSA and FSA Options
401K Retirement Savings Plan with Employer Match
Generous Parental Leave
Pre-tax Commuter Benefit Plan
Work from home stipend
Access to Corporate Discount Program
Pet Insurance
Company
Vivian Health
Vivian Health is empowering healthcare professionals find their perfect job, faster and easier than ever before.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60MKey Investors
Thoma Bravo
2022-04-26Private Equity· $60M
2019-08-20Acquired
Leadership Team
Parth Bhakta
Founder and CEO
Recent News
2025-10-30
2025-10-15
2025-10-15
Company data provided by crunchbase