Quad · 9 hours ago
Customer Account Manager
Rochester, WI
Full-time
Onsite
Mid Level
3+ years expQuad is a global marketing experience company that aims to help clients enhance their marketing effectiveness. The Customer Account Manager serves as the main contact for clients, coordinating with various departments to ensure products meet client specifications and managing the entire order process.
AdvertisingContentDigital MarketingManufacturingMarketingPrinting
Responsibilities
Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company
Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes
Foster and maintain client relationships to establish a mutually beneficial business partnership
Drive clients to utilize standard inputs and tools
Review all order plans to identify and address any obstacles to ensure successful project completion
Address and resolve client or production issues, escalating them as necessary
Utilize independent discretion to negotiate solutions that influence the general business operations of clients
Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering)
Provide client consultation and education on the overall print business
Manage vendor relationships to provide comprehensive end-to-end solutions for the client
Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization
Participate in cross-departmental projects
Qualification
Required
Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company
Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes
Foster and maintain client relationships to establish a mutually beneficial business partnership
Drive clients to utilize standard inputs and tools
Review all order plans to identify and address any obstacles to ensure successful project completion
Address and resolve client or production issues, escalating them as necessary
Utilize independent discretion to negotiate solutions that influence the general business operations of clients
Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering)
Provide client consultation and education on the overall print business
Manage vendor relationships to provide comprehensive end-to-end solutions for the client
Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization
Participate in cross-departmental projects
Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance
Ability to work independently, multi-task and balance several Client Accounts
Ability to successfully analyze problems, drawing valid conclusions and make recommendations
Good prioritization and organization skills
Strong change management skills
Proficient with math applications
Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
Excellent written and verbal communication skills
Preferred
Bachelor's degree preferred
3 years' experience in customer service or print environment preferred
General knowledge of print industry and processes (preferred)
Benefits
401(k)
Holidays
Vacations
More
Company
Quad
Quad is a marketing agency that helps brands reimagine their marketing to be streamlined and flexible.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Flagstar Financial
2025-08-21Post Ipo Debt· $35M
2025-03-17Acquired
2014-04-28Post Ipo Debt· $1.9B
Leadership Team
Tony Staniak
Chief Financial Officer and Treasurer
Dave Honan
Executive Vice President & Chief Operating Officer
Recent News
2025-11-05
Company data provided by crunchbase