Fifth Third Bank · 1 month ago
Dispute Intake Analyst
Grand Rapids, MI
Full-time
Onsite
Entry Level
1+ years expFifth Third Bank is a financial institution committed to connecting great people to great opportunities. The Dispute Intake Analyst provides outstanding customer service while managing complex dispute scenarios, ensuring compliance with relevant regulations and delivering optimal customer experiences.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning
Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting
Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards
Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable
Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally
Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager
Qualification
Required
One to three years of experience in Disputes, Fraud, Banking, or a related field preferred
Associate's degree or equivalent work experience
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills
Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers
Excellent teamwork, interpersonal skills, and relationship building skills
Proactive in identifying potential concerns and following up to resolve such issues
Strong attention to detail and organizational skills
Ability to work under pressure and meet deadlines within regulatory timeframes
Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints
Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
legacy.thefly.com
2026-01-24
pv magazine USA
2026-01-23
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