ABM Industries · 5 hours ago
Franchise Area Operations Director
Birmingham, AL
Full-time
Onsite
Director/Executive
10+ years expABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. The Franchise Area Operations Director is responsible for overseeing all franchise operations, ensuring quality service and adherence to compliance standards while developing strategies to enhance service effectiveness and support the franchising network.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Accountable for the development, execution, and management of ABM Franchising service programs
Formulate long-term strategies to enhance Franchise’s service program effectiveness and align them with the overall ABM’s business goals
Supports business development activities by working with ABM Franchising department personnel to create and develop projects bringing value to the franchising network
Identify and pursue strategic partnerships with Franchisees that drive growth and expand the franchising network
Implement strategic Franchisee relationships management practice to foster long-term loyalty and satisfaction
Administer and/or implement quality and performance systems, programs, processes, procedures and/or plans throughout the organization
Develop and maintain a good, professional working relationship with all customers, establishing a clear line of communication at all levels and lines of service
Ensure an active client visitation program is maintained within each region
Prepare for and participate in weekly senior management meetings to discuss key business initiatives, compliance, financial updates, new business, and operational performance
Generate and participate in monthly and quarterly performance reviews for the organization and for external clients
Participate in sales and operational performance presentations to clients
Act as a project manager for franchise business start-ups ensuring smooth transition with minimal operational impact to customers while maintaining quality performance and keeping within budgetary limits
Maintain overall compliance culture with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities at each operation within the Division
Willingness & ability to drive revenue enhancing initiatives in addition to normal responsibilities
Oversee others to sustain the strategy
Qualification
Required
Travel required up to 50% of the time
10 or more years of management experience
Ability to work varying hours depending on operational needs
Some weekend work/travel may be required
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Must also possess and utilize effective listening skills
Employee must have experience working with Microsoft Office software applications, including Outlook, Excel, Word, PowerPoint and Teams
Ability to apply understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Employee must comply with all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities
Customer service: orally, written and typing. Ability to communicate effectively with customers and maintain positive attitude and good organizational skills
Read, speak, and understand English
Uses sound judgment and skill to successful identify and resolve problems
Flexibility in the working environment. Demonstrates follow-up skills through verbal and written documentation
Prioritizes regular workload, special tasks and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established time-frame and demonstrates follow-up skills with applicable parties
Good listening and interpersonal skills
Self–motivated and team-oriented
Ability to use computer and available technology to input data and process information within several Company systems and portals of data collection
Establishes and maintains effective, collaborative work relationships both internally and externally
Maintains strict confidentiality
Technical competencies such as using computer and available technology
Completion of all required paperwork and assignments in an accurate, timely and legible manner
Provides timely and professional support to all internal/external customers and vendors
Works cooperatively as part of a team to efficiently meet Company needs; performs additional duties as requested by manager
Demonstrates attention to detail
Work Habits: maintenance, neatness and cleanliness of assigned work area; professional personal appearance; regular attendance and promptness in reporting for work
Understands and is familiar with the most widely known and emerging tools, technologies and social applications
Thorough knowledge of internal Company software applications applicable to position/business unit applications managed by business unit
Benefits
ABM offers a comprehensive benefits package.
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-22
2026-01-16
2026-01-06
Company data provided by crunchbase