Doane University · 1 day ago
Service Center Customer Service Representative
Crete, NE
Full-time
Onsite
New Grad
$15/hr - $15/hrDoane University is seeking a Service Center Customer Service Representative to provide excellent customer service and first-level technical support for the university community. The role involves assisting users with technology support and general information via phone, web, and in-person interactions.
Higher Education
Responsibilities
Answer the phone in a professional and courteous manner
Basic connection, printer, and computer troubleshooting/maintenance
Be willing to learn/try something new
Check email, create tickets with information, and route to the correct technical team
Interview customers in regards to their issue/request with directed questions
Politely respond to the customer’s problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
Provide end-user training and support where required
Unlock AD account/Reset AD password/Walk a customer through the steps
Use our Ticketing system, Google, and other Doane University software
Assist with mail services and printing requests
Attendance is required for the spring Student Leader Summit, April 26, 2026
Expected to attend ALL training sessions throughout the year
Qualification
Required
Active student at Doane University
Strong customer service skills
Attention to detail
Company
Doane University
Doane University is a private liberal arts college located in Crete, Nebraska
Founded in 1872
201-500 employees
H1B Sponsorship
Doane University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Linda Scholting
Chief Finance Officer and Vice President of Business & Finance
Chris Brady
Director of Strategic Partnerships
Recent News
Silicon Prairie News
2025-05-01
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