Apply on Employer Site

Pax8 · 8 hours ago

Partner Success Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $100K/yr

3+ years exp

Pax8 is the leading cloud marketplace for technology professionals, dedicated to making the cloud journey simple and seamless. The Partner Success Manager will serve as a trusted advisor for top partners, focusing on building strategic relationships and driving satisfaction while proactively addressing challenges to enhance partner success.

Cloud ManagementEnterprise SoftwareInfrastructureMarketplace

Responsibilities

Act as a partner advocate, ensuring needs are met and journeys are supported post-sale

Drive retention and growth through increased product adoption and cloud spend

Align Pax8 resources with partner goals and success metrics

Track and analyze key metrics like churn rate and engagement levels

Apply the LAER model (Land, Adopt, Expand, Renew) to maximize retention

Share actionable insights with leadership to strengthen engagement

Serve as the central point of contact for assigned partners

Collaborate cross-functionally to resolve escalations and mitigate risks

Identify recurring issues and implement scalable solutions

Use CRM and health tools to prioritize accounts and guide interactions

Qualification

Partner Success ManagementCustomer SuccessAccount ManagementData-driven mindsetManaged Service Provider knowledgeCommunicationNegotiation skillsProblem-solving skillsCross-functional collaboration

Required

3+ years in Partner Success, Customer Success, Account Management, or similar roles in SaaS, cloud, or channel environments

Strong understanding of the Managed Service Provider business model

Proven ability to build strategic relationships and work cross-functionally

Data-driven mindset with experience interpreting partner health metrics

Excellent communication, negotiation, and problem-solving skills

Bachelor's degree or equivalent experience

Benefits

Non-Commissioned Bonus Plans or Variable Commission

401(k) plan with employer match

Medical, Dental & Vision Insurance

Employee Assistance Program

Employer Paid Short & Long Term Disability, Life and AD&D Insurance

Flexible, Open Vacation

Paid Sick Time Off

Extended Leave for Life events

RTD Eco Pass (For local Colorado Employees)

Career Development Programs

Stock Option Eligibility

Employee-led Resource Groups

Company

Pax8

Glassdoor3.8

Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.

Founded in 2012

Greenwood Village, Colorado, USA

1001-5000 employees

http://pax8.com

Funding

Current Stage

Late Stage

Total Funding

$395.47M

Key Investors

HSBCSoftBank Vision FundFirstMile Ventures

2023-09-05Debt Financing· $50M

2022-04-11Series Unknown· $185M

2021-01-06Series Unknown· $96M

Leadership Team

Scott Chasin

Chief Executive Officer

Avery Moon

Chief Technology Officer