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Pax8 · 12 hours ago

Technical Success Manager

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $94K/yr

4+ years exp

Pax8 is reimagining how modern businesses buy, manage, and grow with cloud solutions. As a Technical Success Manager, you will serve as a trusted technical ally for strategic partners, helping them maximize the value from the Pax8 Marketplace while addressing complex technical challenges and ensuring partner success.

Cloud ManagementEnterprise SoftwareInfrastructureMarketplace

H1B Sponsor Likely

Responsibilities

Proactively identify technical risks by monitoring partner environments, support ticket patterns, and escalation trends, stepping in early to prevent recurring issues

Develop and maintain technical account plans that outline roadmaps for ongoing partner success, removing barriers before they slow down adoption or growth

Provide direct technical guidance, best practices, and hands-on support so partners can work confidently and effectively in the Pax8 Marketplace

Own the full lifecycle of partner escalations, making sure progress and resolutions are communicated clearly, consistently, and with empathy

Contribute to the creation and improvement of standard operating procedures, escalation frameworks, and knowledge resources that make our work more scalable

Design and refine workflows, using automation and artificial intelligence tools where appropriate to streamline technical support processes

Run regular partner health reviews, analyzing ticket and performance data to spot trends, recommend improvements, and reduce future issues

Apply the adopt, expand, and renew framework by driving partner adoption, enabling expansion through advanced technical support, and reinforcing renewals with ongoing technical value

Act as the key connection between partners and Pax8 technical teams, coordinating seamlessly with engineering, support, and partner success colleagues

Work closely with both internal and external stakeholders to resolve complex technical challenges while maintaining strong trust with partners

Share insights and recommendations with leadership and stakeholders on how to enhance technical processes and reduce systemic partner pain points

Qualification

Technical account managementCloud solutionsAutomation toolsInterpersonal communicationProblem solving

Required

4+ years in a technical success, technical account management, solutions consulting, or advanced support role within software as a service, cloud, or channel environments

A strong understanding of business-related tooling (both internal and external), and the ability to troubleshoot and guide partners through complex technical scenarios

Proven experience working directly with partner technical teams, internal engineering and support teams, and cross-functional stakeholders

A talent for identifying technical inefficiencies and using automation, artificial intelligence, and structured frameworks to streamline processes and improve outcomes

Excellent interpersonal, written, and verbal communication skills, including the ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences

A demonstrated ability to build trust with partners, act as their technical ally, and influence internal teams to prioritize partner needs

A track record of driving process improvements, creating documentation and playbooks, and scaling solutions across multiple partners

Bachelor's degree in a related field or equivalent work experience

Benefits

Non-Commissioned Bonus Plans or Variable Commission

401(k) plan with employer match

Medical, Dental & Vision Insurance

Employee Assistance Program

Employer Paid Short & Long Term Disability, Life and AD&D Insurance

Flexible, Open Vacation

Paid Sick Time Off

Extended Leave for Life events

RTD Eco Pass (For local Colorado Employees)

Career Development Programs

Stock Option Eligibility

Employee-led Resource Groups

Company

Pax8

Glassdoor3.8

Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.

Founded in 2012

Greenwood Village, Colorado, USA

1001-5000 employees

http://pax8.com

H1B Sponsorship

Pax8 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (1)

Funding

Current Stage

Late Stage

Total Funding

$395.47M

Key Investors

HSBCSoftBank Vision FundFirstMile Ventures

2023-09-05Debt Financing· $50M

2022-04-11Series Unknown· $185M

2021-01-06Series Unknown· $96M

Leadership Team

Scott Chasin

Chief Executive Officer

Avery Moon

Chief Technology Officer