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Pax8 · 12 hours ago

Technical Onboarding Manager

United States

Full-time

Remote

Mid Level

$60K/yr - $86K/yr

3+ years exp

Pax8 is a company that simplifies cloud solutions for its partners. The Technical Onboarding Manager will guide new partners through the onboarding process, ensuring they are supported and educated on Pax8 services while also improving onboarding efficiency and building strong partner relationships.

Cloud ManagementEnterprise SoftwareInfrastructureMarketplace

H1B Sponsor Likely

Responsibilities

Guide new partners, and existing partners adopting new Pax8 services, through a fast and effective onboarding journey

Provide hands-on onboarding support, education, and training that accelerates adoption and reduces time to value

Learn about each partner’s environment, goals, and technical needs, and tailor the onboarding process to help them succeed

Anticipate and resolve challenges with integrations, data migration, account setup, and marketplace navigation before they become obstacles

Point partners to the right Pax8 programs, resources, and best practices that align with their objectives and deepen their experience with Pax8

Help build and refine clear onboarding playbooks, documentation, and standard operating procedures

Use project management approaches and thoughtful automation to improve efficiency, consistency, and scalability in onboarding

Track onboarding success through surveys, partner feedback, and adoption metrics, and share insights with sales and business leaders

Support the partner journey by focusing on driving adoption, playing a key role in expansion, and contributing to long-term renewals through excellent onboarding and growth support

Act as a trusted technical guide during onboarding, working closely with Sales, Partner Success, and Support to meet partner needs

Ensure smooth, well-timed hand-offs to internal teams once onboarding is complete, so partners experience a continuous, connected journey

Collaborate with colleagues across the business to handle escalations and recommend improvements that enhance the partner onboarding experience

Advocate for new partners by gathering feedback and using it to improve tools, processes, and enablement content over time

Qualification

Technical onboardingIntegrationsData migrationAccount setupTraining deliveryCustomer successProject managementCommunication skillsProblem-solvingCollaborationAdaptability

Required

Around three or more years of experience in a technical onboarding, implementation, customer success, or solutions consulting role within software as a service, cloud, or marketplace environments

Strong understanding of integrations, data migration, and account setup processes, and confidence guiding partners through technical challenges

Familiarity with managed service provider businesses and the tools partners commonly use to run their operations

Experience delivering training to both technical and non-technical audiences, explaining complex concepts in a simple and engaging way

Ability to track onboarding metrics, interpret partner feedback, and use data to improve processes

Comfort working closely with Sales, Partner Success, Support, and Operations teams to create a seamless experience for partners

Excellent written and verbal communication skills, with a focus on building trust and strong relationships with both partners and internal stakeholders

A habit of identifying process gaps, suggesting improvements, and helping design scalable onboarding solutions

Bachelor's degree in a related field, or equivalent relevant work experience

Benefits

Non-Commissioned Bonus Plans or Variable Commission

401(k) plan with employer match

Medical, Dental & Vision Insurance

Employee Assistance Program

Employer Paid Short & Long Term Disability, Life and AD&D Insurance

Flexible, Open Vacation

Paid Sick Time Off

Extended Leave for Life events

RTD Eco Pass (For local Colorado Employees)

Career Development Programs

Stock Option Eligibility

Employee-led Resource Groups

Company

Pax8

Glassdoor3.8

Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.

Founded in 2012

Greenwood Village, Colorado, USA

1001-5000 employees

http://pax8.com

H1B Sponsorship

Pax8 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (1)

Funding

Current Stage

Late Stage

Total Funding

$395.47M

Key Investors

HSBCSoftBank Vision FundFirstMile Ventures

2023-09-05Debt Financing· $50M

2022-04-11Series Unknown· $185M

2021-01-06Series Unknown· $96M

Leadership Team

Scott Chasin

Chief Executive Officer

Avery Moon

Chief Technology Officer