NEOGOV · 4 hours ago
IT Project Manager – Healthcare Systems (Epic)
County of San Mateo, CA
Full-time
Onsite
Mid, Senior Level
$157K/yr - $196K/yr
4+ years expThe County of San Mateo's Technology Services Department is seeking a qualified IT Project Manager to support enterprise infrastructure initiatives for large-scale healthcare system implementations, specifically the County’s Epic Mosaic program. The role involves coordinating infrastructure and network readiness activities in partnership with Health IT application teams and stakeholders to ensure technology environments are prepared for clinical systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as the primary project management liaison for infrastructure, device, and network workstreams that support Epic Mosaic and other healthcare applications, without responsibility for Epic application build, configuration, or module ownership
Coordinates with internal infrastructure teams and external vendors to ensure environments meet performance, security, and availability requirements for healthcare systems
Works with Health IT application teams, clinical operations, and Epic program leadership to align infrastructure timelines and dependencies with overall Mosaic project plans and milestones
Participates in Epic Mosaic governance, planning, and readiness forums as the infrastructure project management representative
Manages IT infrastructure projects in complex enterprise environments within healthcare or other highly regulated settings
Possesses working knowledge of networks, servers, end-user devices, and enterprise IT operations sufficient to manage dependencies, timelines, and vendor deliverables
Manages complex, County-wide and/or interdepartmental technology services projects such as research, development, conversion, installation, upgrade, and maintenance projects
Provides coordination, guidance, and oversight for all phases of a project, including initiation, planning, implementation, monitoring, and close-out
Designs and recommends business processes and workflow strategies for various information technology systems and infrastructure
Plans, organizes, and defines project requirements, methods, and end objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other section staff, user representatives and outside vendors
Interviews, analyzes, and documents end-user work processes and technology services requirements; conducts systems walk-throughs and technical reviews; develops or refines specifications, including evaluating and testing vendor packages for conformance with user requirements and priorities
Develops and tracks project budgets, contracts, and schedules; monitors project progress and ensures project goals and contract requirements are met
Develops consultant requests for proposals and qualifications for professional services; evaluates proposals and recommends project award
Designs and programs systems applications, conducts technical review and systems testing, and oversees implementation
Prepares feasibility studies, cost and benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation
Maintains and regularly updates a project risk matrix with severity indicators and a plan to eliminate or mitigate impacts
Regularly tracks project expenditures, reviews invoices for accuracy and consistency with contractual obligations, and recommends appropriate dispersals of allocated funds
Tracks regularly project tasks, resources utilized, deliverables completed and upcoming
Reports regularly on project status based on Key Performance Indicators
Responds to and resolves software users' inquiries and complaints and escalates problems or issues to vendor representatives as needed
Plans, schedules, and conducts training classes and demonstrations; determines training objectives and requirements; prepares and designs training materials, reference guides, and user manuals
Develops and recommends comprehensive standards, policies, procedures, and technical documentation
Functions as a liaison between application support analysts, systems specialists, data specialists, communications specialists, and customer support specialists to ensure standards and protocols are maintained; assists in coordinating activities with other technology services staff
Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans
Stays abreast of new trends and innovations in technology related to County operations; recommends and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems
Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices
Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication
Leads, coordinates, and plans application development, enhancement, and maintenance projects
Manages multiple projects simultaneously
Organizes and prioritizes a variety of projects and multiple tasks in an effective and timely manner; organizes own work, sets priorities, and meets critical deadlines
Acts a liaison between the County’s TSD (Technology Services Department) and other departments to improve communication, collaboration, partnership, and management of technology aspects included in various projects
Manages ambiguity that may surround some aspects of projects and recommends data-based optimal directions to stakeholders and steering committees
Performs other duties as assigned
Qualification
Required
Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field
Four (4) years of progressively responsible experience in performing information technology/systems project management specific to the specialty area assigned which includes infrastructure or application implementation and integration projects
Possession of a valid Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certification
Some positions may require possession of, or ability to obtain, a valid California Driver's License
Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications
Recent work experience of managing Electronic Health Record System EPIC user requirements specification, full cycle implementation and enhancements
Recent work experience of managing installation of new IT infrastructure networks arising from additional userbase
Recent work experience of managing EPIC end-user support
Knowledge of Electronic Health Record System EPIC user requirements specification, full cycle implementation and enhancements, installation of new IT infrastructure networks arising from additional userbase and end-user support
Knowledge of principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions
Knowledge of recent management of Applications upgrades (IBM webMethods), Identity and Access Management and IT Infrastructure network projects
Knowledge of advanced principles and practices of computer systems management, analysis, design, and maintenance
Knowledge of advanced data management theory, principles, and practices and their application to a wide variety of services and programs
Knowledge of contract administration principles and techniques
Knowledge of research and reporting methods, techniques, and procedures
Knowledge of advanced techniques and methods of system evaluation, implementation, and documentation
Knowledge of applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility
Knowledge of principles and procedures of record keeping
Knowledge of modern office practices, methods, and computer equipment and applications related to the work
Knowledge of English usage, spelling, vocabulary, grammar, and punctuation
Knowledge of techniques for providing a high level of customer service by effectively dealing with vendors and County staff
Ability to manage software development and upgrades, IBM webMethods in particular, Identity and Access management (IAM) and IT infrastructure network projects
Ability to conduct complex research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports
Ability to coordinate and plan applications development, enhancement, and maintenance projects
Ability to manage multiple projects at the same time
Ability to perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization
Ability to identify, evaluate, and solve information services problems; design and implement new or revised systems and procedures for the automation of information processing
Ability to collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions
Ability to research, develop, and recommend cost-effective technical system improvements
Ability to prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials
Ability to analyze and troubleshoot any software issues and use logic to solve the problem
Ability to deal tactfully with the customers and staff in providing information, answering questions, and providing customer service
Ability to interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations
Ability to operate modern office equipment, including computer equipment and specialized software applications programs
Ability to establish and maintain a variety of filing, record-keeping, and tracking systems
Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
Ability to use English effectively to communicate in person, over the telephone, and in writing
Ability to use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
Benefits
Medical and dental benefits, similar to regular employees, and a defined contribution retirement plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
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Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
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