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Philadelphia International Airport (PHL) · 1 day ago

Technical Support Specialist job

Philadelphia, PA

Full-time

Onsite

Entry Level

$45K/yr - $59K/yr

2+ years exp

Philadelphia International Airport (PHL) is the central IT agency for the City of Philadelphia, overseeing major information and communications technology initiatives. The Technical Support Specialist will provide desktop support, participate in technology projects, and enhance services for Philadelphia residents.

Air Transportation

No H1B

Responsibilities

Provide 1st tier support to customers

Answer help desk calls and create tickets in incident tracking system documenting support requests

Resolve assigned support tickets while keeping end user informed of the status of their request

Provide support to remote facilities using both remote tools and traveling to various facilities

Respond to end user inquiries by phone\email\chat

Create clear and detailed documentation

Explain technical issues to end users

Troubleshoot issues with Windows operating systems, printers, and installed software

Configure laptops and desktops by installing operating system and updating needed drivers and firmware

Create and deploy images for laptops and desktops

Install software

Determine technical issues to escalate to tier 2 & tier 3 to support customers

Qualification

A+ CertificationWindows operating systemsDesktop Support experienceMS OfficeRemote DesktopCustomer service skillsLearn technologiesCommunicationTime-management skills

Required

High School Diploma or GED

Knowledge of PC hardware & A+ certification

Minimum 2 years of experience in a Desktop Support role

Must have a valid PA Driver's License and the ability to lift 50 lbs

Preferred

Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience

Benefits

We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

Comprehensive health coverage for employees and their eligible dependents

Our wellness program offers eligibility into the discounted medical plan

Employees receive paid vacation, sick leave, and holidays

Generous retirement savings options are available

Company

Philadelphia International Airport (PHL)

Philadelphia International Airport is owned and operated by the City of Philadelphia provides provide Airport news, information & fun stuff.

Founded in 1940

Philadelphia, Pennsylvania, USA

501-1000 employees

https://www.phl.org/

Funding

Current Stage

Late Stage

Total Funding

unknown

Key Investors

Federal Aviation Administration

2023-02-28Grant

Leadership Team

Atif Saeed, A.A.E., IAP

Chief Executive Officer

Camille Tomlin

Deputy Chief Technology Officer

Recent News

Business Insider

Here's a list of airports that could be cutting flights due to the government shutdown

2025-11-07

The Philadelphia Inquirer

2 TSA checkpoints will be closed starting Wednesday at Philadelphia International Airport

2025-11-05

The Philadelphia Inquirer

PHL has more flights this year but lost some low-cost routes

2025-10-09

Company data provided by crunchbase