Seadev · 5 hours ago
Account Manager (US-based)
United States
Full-time
Remote
Mid, Senior Level
2+ years expSeadev is a product company focused on delivering effective sales and digital marketing solutions. They are seeking a detail-oriented Account Manager to manage customer relationships, coordinate project delivery, and identify growth opportunities, ensuring a high-quality experience for clients.
AppsDigital MarketingGraphic DesignSEMSEOUX DesignWeb DesignWeb Development
Responsibilities
Serve as the primary point of contact for assigned customer accounts
Build trusted, long-term relationships with key customer stakeholders
Act as a customer advocate internally while balancing business objectives
Maintain accurate and up-to-date customer records, contracts, and change requests
Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services
Track project timelines, deliverables, and dependencies
Proactively communicate project status, risks, and changes to customers and internal stakeholders
Identify issues early and work to resolve or escalate them appropriately
Develop a deep understanding of ShedPro's products and services
Identify opportunities for upsell, cross-sell, and expanded engagement
Collaborate with Sales and Marketing to support account growth strategies
Support contract renewals and long-term account planning
Prepare clear status updates and performance reports for customers and internal teams
Ensure expectations are aligned across stakeholders
Contribute insights and feedback to improve processes and customer experience
Qualification
Required
2 to 3 years of experience in Account Management, Customer Success, Client Services, or a related role (3 to 5 years preferred)
Strong written and verbal communication skills
High attention to detail and strong organizational skills
Comfort working with spreadsheets, CRMs, and task management tools
Ability to manage multiple timelines and priorities simultaneously
Customer-first mindset with a strong sense of ownership and accountability
Ability to work independently in a remote environment
Ability to work cross culturally with production office based in Vietnam
Preferred
Bachelor's degree preferred, or equivalent professional experience
3 to 5 years of experience in Account Management, Customer Success, Client Services, or a related role
Benefits
Bonus & Gifts: Work anniversary bonus, Referral bonus, Commission for bringing new project, Birthday gifts for employees and their children
Performance & Salary Review: Annual assessments to ensure fair and equal pay based on performance results
17 days off per year: 10 days of annual leave, 5 sick days, 2 Christmas days, and other public holidays as per regulations
Company
Seadev
We develop engaging digital solutions for small and medium-sized businesses and startups - Web and App Development, Design, and Marketing
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase