FWD Insurance · 11 hours ago
Senior Manager, ITOP Governance
Ward, AR
Full-time
Onsite
Senior LevelFWD Group is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets. The Senior Manager, ITOP Governance will drive a proactive risk culture, enhance risk awareness, and coordinate risk assessments and compliance measures within the organization.
Insurance
Responsibilities
Co-ordinate with 2nd line for implementation of Company policies and guidelines at the first line
Conduct business quality assurance for BAU at all sub-functions at OP, review and ensure recommendations and actions agreed or recommended by 2nd line and 3rd line are correctly and timely implemented
Coordinate for risk assessment for initiatives that require involvements of OP and/or IT
Develop and implement risk management tools (e.g. dashboards, KRIs, checklist), making it simple for implementation at first line; To ensure tools and processes meet organizational standards
To establish clear escalation protocols for risk issues to the second line, identify emerging risks and ensure timely responses to identified risks
Be main contact point for Governance, Legal, Compliance Risk, Audit, and regulators and respond to risk/compliance and audit findings and assist the relevant functions in the remediation plans and ensure timely closure of findings
To provide appropriate trainings for first line staff, promote risk awareness through training, workshops, communications and leadership engagement
Other assignments from Manager
Qualification
Required
BA in business, finance, risk management or related fields
Familiar with three lines of defense model
able to assist the 1st line to develop procedures, guidelines in business quality control
Ability to translate complex risks into practical terms for non-specialists
Excellent communication and stakeholder management skills
ability to influence across levels
Strong problem-solving and analytical skills
Fluent 4 skills (speak, write, read, listen) English
Excellent in excel, power point presentation, and report preparation skill
Preferred
insurance industry experience
experience in designing and tracking risk metrics
Company
FWD Insurance
FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology.
Founded in 2012
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Aman Chowla
CEO
L
Li Hao Zhuang
Chief Executive Officer
Recent News
2025-12-19
London Stock Exchange
2025-09-19
Company data provided by crunchbase