United Veterinary Care · 6 days ago
Daytime Team Lead - Emergency & Critical Care Veterinary Technician
Austin, TX
Full-time
Onsite
Mid, Senior Level
2+ years expUnited Veterinary Care is looking for a Daytime Team Lead for their Emergency & Critical Care Veterinary Technician team at Central Texas Veterinary Specialty & Emergency Hospital in South Austin. The role involves leading the nursing team, providing support and training, and ensuring high standards of patient care and compliance with hospital protocols.
Health CareHospitalVeterinary
Responsibilities
Help resolve client complaints or concerns. Educate clients regarding policies where required
Actively direct/assist/counsel/manage shift leads, technicians, and tech assistants in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians
Provide leadership and support to the emergency care staff. Maintain and uphold hospital policy and protocol. Educate staff regarding policies where required
Ensure hospital SOPs and protocols are being followed
Communicate well with Team Leads at other locations and departments
Stay in touch to figure out what problems have arisen and how to correct them
Actively involved in the training and supervision of the technical department to ensure that the standard of patient care and customer service is consistently practiced by all members of the department
Participate in the development and maintenance of emergency department procedures. Maintain any and all protocols set forth by the doctors and management. Ensure that employees are in compliance with regulations
Arrange the emergency department work schedule, ensuring that the staffing will be adequate to meet the needs of hospitalized patients and emergency appointments
Have 3 months scheduled out in advance to allow staff members to plan accordingly
Scheduling duties include vacation requests, holidays, sick time, and continuing education (Team Leads are responsible for finding replacement/coverage when needed)
Oversee the interviewing and hiring of new technicians. Conduct employee performance evaluations and goal setting. Attend monthly team lead meetings
Discuss compensation considerations with management
Conduct new employee evaluations during the introductory period of 30 and 90 days
Implement disciplinary actions. Resolve informal employee complaints. Provide a general explanation/counsel of the nature and basis for hospital personnel policies and procedures. Maintain effective employee-management communication. Assist with coaching and terminating employees
Schedule and conduct periodic departmental meetings complete with an agenda
Oversee completion of daily checklists. This includes oversight that the department is prepared for office hours
Oversee weekly and annual drug log maintenance and manual drug count. Must be knowledgeable regarding related federal and state laws and regulations regarding the dispensing, disposal, ordering, and maintenance of records for all controlled drugs
Make sure that all Injuries or issues with assigned team members are reported to appropriate HRM, DIC, and/or Emergency Coordinators
Oversee the general flow of the hospital
Complete Vet Tech training levels 1, 2, 3, and 4 as defined by CTVSEH
Implement and enforce a training protocol with technicians in regard to reviews
Provide restraint of pets for examination and or treatment. Prepare medications for both outpatient and hospitalized patients
Patient triage, drug calculations and CRI’s, venipuncture, critical care patient monitoring, bandaging and splints, and other specialized nursing duties
Perform clinical laboratory procedures such as radiographs
Prepare patients for anesthetic procedures by placing intravenous catheters and inducing anesthesia. Monitor patients during the procedure and recovery periods. Must be knowledgeable with anesthetic machines and monitoring devices
Admit and discharge patients on doctor’s orders. Answer client questions on various aspects of follow-up care. Pass on information from the practitioners and explain the dosage/purpose of medications. Discuss the proper care and procedures that should be followed at home. Inform clients when they should have a follow-up examination
The Team Lead and Shift Lead Oversee the auditing of treatment sheets for completeness and accuracy. Refer to the veterinarian for questions concerning treatments and charges
Assist client care as needed
Communicating and resolving issues with clients as needed
Troubleshooting office equipment, computers, and software
Be available for addressing after-hour phone calls, texts, and emails from your team members in a timely manner or make the team aware of who to contact when you are not 'on the clock'
Assist with writing new SOPs, hospital documents, hospital forms, etc. after coordination with other EC TLs and with review by the CEO before any implementation
Oversee the drug log at your location
Train appropriate staff members to complete drug logs routinely
Ensure new hire paperwork is complete with HRM on the first week of hiring
Give a tour of the facility and introduce new hires to staff and doctors if not completed by HRM at orientation
Turn over to the trainer and be sure they know to come to their trainer or Team Lead for any problems
Qualification
Required
GED or High School Diploma
Two years minimum Veterinary Technician experience
Basic computer knowledge
Excellent client and pet care skills required
Knowledge of the veterinary field is required
Requires knowledge of hospital policy outlined in the current CTVSEH employee manual as well as those that are implied
Requires strong customer service, communication and leadership skills
Strong initiative and resourcefulness in carrying out recurring assignments independently without specific instruction
Requires knowledge of hospital procedures outlined in the current employee manual including those that are implied (reasonable expectations)
Advanced level, knowledge and experience, in Veterinary Technician skills
Requires strong customer service skills
Strong leadership, communication, and motivational skills are a must-have
The team leader must have the ability to show unbiased judgment when managing people and make fair, just recommendations in regard to personnel issues and/or disciplinary action
While performing the duties of this job, the employee is frequently required to bend, stoop, walk, and stand for extended periods of time
Required to lift up to forty (40) pounds
Employees will be expected to request assistance when lifting or carrying animals or materials over 40 pounds
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients, infected animals, and controlled substances
Exposure to unpleasant odors and noises, exposure to bites, scratches, and animal waste
Possible exposure to contagious diseases
Benefits
Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire.
Short Term Disability paid for by employer
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
Flexible Spending Account or Health Savings Account options
Long Term Disability option
Progyny-Fertility and Family Building Support (up to $10,000)
Team Member Discounts for Pet Care
Paid time off-inclusive of sick, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand
Personal pet discounts.
Partnership with Purdue University’s online Licensed Veterinary Technician Program.
Company
United Veterinary Care
United Veterinary Care is a animal hospitals providing a range of medical and surgical services.
1001-5000 employees
H1B Sponsorship
United Veterinary Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$23.77M2020-10-15Series Unknown· $5.1M
2020-01-29Series Unknown· $18.68M
2019-01-01Acquired
Leadership Team
Richard Roskell
Co-Founder & Chief Strategy Officer
Recent News
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